IPO412 Save Problem

[Onorio]

Hi,
I have an old IPO 412 release 3.0 and it looks like there is a problem with the flash memory.
Whatever I change in the configuration (a user that needs merge change or a line that needs a reboot, for instance)it looks like it makes a reboot (it loses the ping against the Control Unit) and after it the changes are not made and it only has a default configuration (that I assume it is the one saved in the flash).
So basically I can't do any change because it will never be saved.
So someone knows how to make a new saved configuration in the flash memory? If I erase the flash memory via DTE could I save a new configuration?
Many thanks.

 

[amriddle01]

It's broken, you need to replace it

 

[Onorio]

Hi,
thanks for the quick answer. Are you 100% sure?
Do you know if in that model and version can I just replace the control unit and the licenses will work again or the licenses are attached to the hardware?

 

[amriddle01]

The licences are associated with a licence dongle, that will be separate from the system and connected to a PC I imagine, the system has a licence server IP address so that's where to look. Putting that config onto another 412 will work as long as it's at the correct version

 

[Onorio]

But according with this document (

https://downloads.avaya.com/elmodocs2/ip_office/R3.0/licence_key.pdf)

the dongle key should be attached to the Control Unit, not a License Server, in fact the field Ip Address License Server in System in filled by 255.255.255.255, so as far as I know there is no License Server working. And the Control Unit hasn't any of the dongle keys in that document.
Regards

 

[janni78]

Yes, you can have a serial dongle attached to the back of the IP412, so do you?

"Trying is the first step to failure..." - Homer

 

[Onorio]

I don't think so, but I will check and come back.
Many thanks

 

[Onorio]

Yes, there is a Rainbow connector (I believe is the second one of the documentation) attached to the PC with the Manager and I think it is the dongle key.
So, that means if I replace the control unit my licences will work with the same licences?

 

[janni78]

Yes, the licenses are tied to the dongle.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

As I said

 

[mforrence]

It may be that there just aren't any licenses. VMlite and no features - common in the early days...

 

[Onorio]

What do you mean with no licenses?
Now the default configuration the IPO 412 has is with no licenses, but the problem is that when I added any license it is not saved in the memory so after the restart it comes again with the default config without the license added.

 

[Okkie26]

Maybe the battery on the main board is just broken?

 

[amriddle01]

A broken battery will not save some things but not others, besides a merge is writing to non volatile memory, so a battery would have no effect either

 

[Okkie26]

Then I quess the thing is broken.

Up to the IPO500V2..