IPO403 + 400 Analogue Issue 1

[gadgetbazza]

Hi,

I've just inherited an Avaya IPOffice 403 with ISDN and Analogue trunk cards and also a 400 - 8 port analogue expansion device.

Thus far, I have removed the previous configuration (no usernames / passwords) using the DTE and have a default setup (albeit I've changed the IP address to fit my network).

Currently, I have 1 Avaya handset, which I believe must be an analogue handset as it was plugged into one of the analogue BT lines here and worked!

So I've made no other changes thus far, and when I call the phone number attached to the ISDN line (no analogue lines connected to the IPO), the analogue phone extension rings and works without issue.

However, after a period of time (unsure how long or if there is an event that I'm unaware of), the phones no longer ring. Upon lifting the handset there is no longer a tone and I can't make calls either. If I unplug the phone and plug it into any of the other analogue extension ports there is no tones there either.

I'm a software programmer of many years, but by no means a telephone engineer. Appreciate that this is probably an old piece of kit, but any help appreciated. Don't want to commit to buying some digital handsets etc if the basic phone system is knackered!

Thanks

 

[intrigrant]

To be honest, the IP403 is really a old system compared to what is available now. Compare it with a Intel Pentium 1st generation with a Intel Core i7 of the latest edition.

Nevertheless the unit should work unless there is a hardware problem which you seem to have.
Does the 8 port analog extension module work? Or does it have the same problem?
Maybe look on eBay or elsewere for a IP406v2 PCS 14 or higher then you have a more powerfull system which will be no more then 3 years old and you can re-use the 8 port extension cabinet and also the BRI and analog trunk card.

 

[gadgetbazza]

Thanks for the reply. I only have 1 analogue phone plugged into the 8 port extension module currently, so I can't be sure if it's the extension module or the main unit. I guess I could power cycle the analogue extension module and see if the dial tone comes back to see if that identifies where the problem is?

Thanks for the tip about the IP406v2 being compatible with the BRI and analogue trunk cards. I was thinking I would have to replace the whole thing.

 

[gadgetbazza]

Hi @intrigrant

You mentioned PCS14 or higher in your post. I've found a couple of units that refer to PCS08 or higher, can you confirm what this relates to. Is it software or hardware? Can the units be upgraded to PCS14 (or higher). Is there any link to a feature matrix for the different versions?

Many thanks

Barry

 

[intrigrant]

IP Office 406v2 come in two major editions: the difference is the amount of RAM in the system.
The PCS 14 and higher are of the large memory model and can be upgraded to later versions as the small memory models.
I think ou will find more details in the FAQ area.
So basically a "Small memory model" is a system not advised to buy, these are older and not upgradable to the newer versions.
Here a overview of IP Office software versions vs hardware: