IPO SIP MOH 1

[IDOIPO]

SIP trunks have been configured and working for some time. However, when users dial specific numbers, they hear their own MOH.
I have adjusted REFER settings to no avail and further can find no other documentation.
AT&T closed my ticket as fast as they could!
I don't doubt there is some obscure SIP message that needs to be tweaked, but can find no guidance. I'm turning to the forum for assistance.

ACIS-SME
ACSS-SME
ASPS-IPOCC
CCENT

 

[derfloh]

In 10.x there is a an option called “local hold music” within the SIP Trunk settings.

 

[IDOIPO]

That's nice to know, but the system is on release 9


ACIS-SME
ACSS-SME
ASPS-IPOCC
CCNA

 

[derfloh]

IIRC it has been introduced in R9.1. In earlier releases the option wasn't available to be set in IPO but enabled. Perhaps there is a NUSN to set that.

 

[Westi]

derfloh
what does NUSN mean (besides the googled findings Non-US NATO ?



Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[derfloh]

NoUser Source Number ;-)

 

[Westi]

thanks derfloh
now I can sleep better

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[IDOIPO]

My turn, IIRC?
At the time of the original posting, I was unable to access the voicemail server we remote into. I am now back in it. They are in fact R9.1

ACIS-SME
ACSS-SME
ASPS-IPOCC
CCNA

 

[IPGuru]

Which version of V9.1 are you running?
IIRC there was a not about this in the release notes for a recent maintenance release of V9.1

upgrade to V9.1.12 before trying to diagnose further





Do things on the cheap & it will cost you dear

 

[Westi]

If I Remember Correctly

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[IDOIPO]

IPGURU, They are on 9.1.8
I am scheduling the upgrade to 9.1.12 right now, and will report back once applied
Thank you. I don't know why I didn't think of upgrading to the latest and greatest sooner. Must be because I have about 4 other tough tickets I'm working and it's making it hard to think straight!

ACIS-SME
ACSS-SME
ASPS-IPOCC
CCNA

 

[derfloh]

Monitor should show you if IPO plays it's own hold music.

 

[IDOIPO]

IPGuru gets another star!
Upgraded to 9.1.12 last night. User reports a fraction of a second of MOH but then the call proceeds and connects!


ACIS-SME
ACSS-SME
ASPS-IPOCC
CCNA