IPO and IPOCC Problem

[Marlonf]

Hi,
Can some one confirm which password the IPOCC PBX password refers to. Is it the system or service password on the IPO ? I have an issue where my agent cant log into there UI as it comes up with the following error: "The connection to the telephone / e-mail system could not be fully established".
Many thanks

 

[janni78]

As it states in the Configuration Wizard, "IP Office System Password"

"Trying is the first step to failure..." - Homer

 

[Marlonf]

Thanks bud. I do have it as that. It must be something else causing this issue.

 

[janni78]

Look in the CHAP log if it says something.

"Trying is the first step to failure..." - Homer

 

[janni78]

Do you enter extension when you login?

"Trying is the first step to failure..." - Homer

 

[Marlonf]

Hi Janni,
Yes, name and ext. But I get the error before I even input anything..
Is there another place where logs are kept ? I looked in the following but it's empty:
C:\Program Files (x86)\Avaya\IP Office Contact Center\Chap\log

 

[Marlonf]

Hi Janni,
Found all the logs. C:\ProgramData\Avaya\TTLogfiles
But no folder for CHAP

 

[derfloh]

There is a tool called TTrace to get the logs.

 

[Marlonf]

I will give it a go in the morning. Thanks for you help

 

[ielsayed]

i have same problem, any update to solve it

 

[janni78]

It's a configuration error, look in TTrace Chap log for errors.

"Trying is the first step to failure..." - Homer

 

[vladcbv]

Hy,

Make sure TAPI is enabled under IPOffice Security Settings

 

[Tarvez]

Check IPO task server logs also under IPOCC Console