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IPO and IPOCC Problem

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Marlonf

Technical User
Aug 18, 2016
5
GB
Hi,
Can some one confirm which password the IPOCC PBX password refers to. Is it the system or service password on the IPO ? I have an issue where my agent cant log into there UI as it comes up with the following error: "The connection to the telephone / e-mail system could not be fully established".
Many thanks
 
As it states in the Configuration Wizard, "IP Office System Password"

"Trying is the first step to failure..." - Homer
 
Thanks bud. I do have it as that. It must be something else causing this issue.
 
Look in the CHAP log if it says something.

"Trying is the first step to failure..." - Homer
 
Do you enter extension when you login?

"Trying is the first step to failure..." - Homer
 
Hi Janni,
Yes, name and ext. But I get the error before I even input anything..
Is there another place where logs are kept ? I looked in the following but it's empty:
C:\Program Files (x86)\Avaya\IP Office Contact Center\Chap\log
 
Hi Janni,
Found all the logs. C:\ProgramData\Avaya\TTLogfiles
But no folder for CHAP
 
I will give it a go in the morning. Thanks for you help
 
It's a configuration error, look in TTrace Chap log for errors.

"Trying is the first step to failure..." - Homer
 
Hy,

Make sure TAPI is enabled under IPOffice Security Settings

:)
 
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