IPO 8.1 with Microsoft CRM + Screen Pop??? 1

[Hovus]

Hey guys, I have a potential HUGE customer with an old Nortel Op11 with 400+ digital phones that we're quoting a couple IPOs to network together and act as one system. Catch is, their call center uses Microsoft CRM and they need the ability to screen pop on calls. I could only find documentation going back to 2003 (Tech Bulletin 11) that mentions the Microsoft CRM Integration on the User CD.

My question is; does IPO 8+ integrate with Microsoft CRM and does it provide screen pop?

Any insight would be greatly appreciated. Thanks.

I have dreamed a dream, but now that dream has gone from me.

 

[jamie77]

Oak Smart Connect can dial from and pop MS CRM. The old CRM licenses are no longer valid.

Jamie Green

Football is not a matter of life and death-It is far more important!!!!

 

[Hovus]

Thanks Jamie, you'd think Avaya would have updated something first party...

I have dreamed a dream, but now that dream has gone from me.

 

[hairlessupportmonkey]

These guys also do a great product.

http://www.plus-software.com/

ACSS - SME
General Geek

 

[AvayaNACR]

Avaya no longer supports a direct CTI connection to Microsoft Dynamics CRM. They do have a direct connection to Salesforce.com The issue is there are so many CRM platforms out there it is unreasonable for them to build connectors to all of them. I like you would love to see a direct conenctor and maybe one will come, but I was with the head of the IPO product team last week and it does not sound like they are focused on connectors in the next 12-18 months.

That said I like RSI for low cost connectors.

http://www.telecost.com/

I recieved a quote for under $2k for a connector to Microsoft Dynamics CRM.

If you want skills based routing look at BBX

http://www.bbxtechnologies.com/