IPO 500 v2 9.1 not grabbing outside line

[mcgriff1985]

I have an IPO 500 v2 9.1

I have 6 analog trunk phone lines setup as follows
Incoming Group 10
Outgoing Group 11

and an ARS table set up pointing to Outgoing Group 11. It says it is grabbing the outgoing line in system status but when I attempt to dial a phone number it immediately beeps INCOMPATIBLE. Any suggestions would be appreciated. Thanks

 

[critchey]

You say you have an ARS table setup pointing to outgoing group 11. What you don't specify is your 9N shortcode pointing to that ARS table? Maybe it is still set to the default main ARS or not pointed at any ARS table at all. Short of that run monitor and see what it says is happening.

The truth is just an excuse for lack of imagination.

 

[mcgriff1985]

I have a 9N pointing to the 50 ARS table and an 8N pointing to the 51 ARS table (the 51 points to Outgoing group 21). I am adding 2 lines that are long distance the other 6 are local only. I would prefer not to put all 8 lines on an 8 line phone when I have other buttons programmed to the phones. I get the secondary dialtone on both but as soon as I dial a number on it I get the incompatible and it shows disconnected in the system status.

 

[critchey]

Is the outgoing group 21 or 11? Guessing 21 is a typo but just making sure...

What are your shortcodes in the second ARS table? What does monitor say when you run it and try the 8N? Might help if you post your config or at least screenshot the ARS table and shortcode and Lines.

The truth is just an excuse for lack of imagination.

 

[joe2938]

these wouldn't be centrex lines now would they, if so in ars you most likely would need to insert a 9, if you have a line appearance of these are you able to hit the line and dial out ok?

 

[intrigrant]

Sounds like a missing ; in ARS