IPO 11.1.3.1 b34 Web Client

[attex]

users cannot call extensions outside of there department groups

 

[YZeglam]

It sounds like there might be a configuration issue with the call permissions in your Avaya IP Office system. Check the following steps you can take to troubleshoot and potentially resolve this issue:

1. Check User Rights: Ensure that the user rights for each department group are correctly configured. Users might be restricted from calling outside their group due to specific user rights settings.
2. Short Codes: Verify that the short codes for dialing extensions are correctly set up and that there are no restrictions preventing calls to other groups.
3. ARS (Automatic Route Selection): Make sure that the ARS settings are not limiting calls to only within the department groups.
4. User Profiles: Check the user profiles to ensure that there are no restrictions applied that would prevent calling outside the department.
5. System Status: Use the System Status Application (SSA) to monitor and diagnose any issues with call routing.

 

[vid151]

I am working on this with the OP.
the users hard phone can call anyone with no issues. ( so I don't think it is related to the user settings/ user rights)

when using the Webclient they can log in and dial some numbers, others just act like the system does not know the extension exists.
I am lacking in understanding what all webclient uses for resources, does it use onex-portal for backend?
I can search the directory in onex portal and the extension is in there.
Is there any WEBRTC config anywhere?

I am puzzeled for sure.