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iPhone app & Mac OS X App - Brand New IP Office Install

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jglongisland

Technical User
Feb 24, 2013
31
US
We just purchased IP Office and each user is a Power User. We are on 8.1 (not the very latest feature pack, we should have that in a week or so). I was told (incorrectly) but the sales guy that I would be able to use my iPhone as an extension, i.e., I could be connected via4g/vpn or wifi/vpn, take a call, walk to my desk and then migrate to my deskphone seamlessly. I wanted to make calls via my iPhone as if it was the deskphone.

With the latest Avaya Onex Mobile App for IP Office from the iTunes store the only real functionality we get (other than IM'ing and listening to voicemails) is Mobile Twinning, for which we don't really need an app. The outgoing calls are lame as there is the convoluted process whereby IP office has to call you back, then make the call.

The Mac Soft Phone works great and Avaya Flare Experience for iPad lets you make "real" calls. Is there anyway to do it with an iPhone? If I bought a SIP license would that enable me to do it? Are there third party clients that would do it?

The sales guy did say that they keep bring more and more enterprise features to IP Office and he expects that the regular 1x client calling should come eventually.

We also really want the Enterprise Mac app, 1xmobile web interface is pretty good but it takes up a lot of space on your screen and you don't get the "service" whereby you can right click a number on the screen in any application and it dials. Once again we have been told that the enterprise stuff seems to be coming down to IP office and hopefully that will come to us.
 
The sales guy is right.
the app will change in the future but I do not know when.

BAZINGA!

I'm not insane, my mother had me tested!

 
Heard that a lot "it will change in the future", mostly the change was : "end of sale"

A simple mind delivers great solutions
 
You should have checked here before making the purchase, not after; but you're no different from the rest of us.

Sales people will say all sorts of things to make a sale, but then then disappear and leave us to clean things up. I've heard some sales people will say anything.

Next time tell them to stick their tongue out - if it's black, then they're fibbing.

 
Guys,

Forget about whether I should have known or what the guy said, is there anyway with the current implementation to make a VOIP call with an iPhone? If you buy a SIP trunk does that enable you to do it? Anyone know what that license add-on costs?
 
Trunk won't help but sip extension can be done.


BAZINGA!

I'm not insane, my mother had me tested!

 
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