I have 2 IP500's on 5.0.15 in an SCN. One IP500 has all IP phones 5610's. SCN calls will ring an extension, but the user cannot pick up a SCN IP trunk call at certain times, even if they hit their ringing a= button. btw the ringing a= button even shows the caller id, it is just that the user cannot answer. The phone works fine but it's like no audio path can be established, but signaling works fine, they also cannot go off hook to grab dialtone. The phone does not reboot, or goto discover mode and does not loose it's registration on the IP500. Rebooting the phone does not fix the problem. All phones are set to G.729, all SCN trunks are set to G.729. Direct Media path is turned off on all IP phones and SCN trunks. The problem is intermittent, as 5 minutes later SCN trunk calls are working again.
I have experienced some weird SSA issues, which is why I'm posting here. Upon looking at my IP extension list, I'll have a phone model show up as a 4624, no 4624 exists on the system, nor do they even own a 4624. and I can even reboot the phone and it'll come back as a 5610 correctly in SSA. Is this an SSA issue misreporting? or an IP Office issue?
Also when clicking on licenses in SSA, I'll have some of my licenses missing, namely my CCR licenses and the VCM licenses will show 0 available and 0 in use. When I open a config through Manager, all licenses are there and show valid, it's just SSA that will sometimes show them missing. When I click to a different part of SSA and then back to Licenses, (basically refreshing the display) they will sometimes all show back up correctly. Again, is this a SSA issue? or an IP office issue? Is it possible the VCM licenses are disappearing and reappearing on the unit in a span of a few seconds? or is that complete rubbish?
This has only happened on the one IP500. On the other IP500 unit, I have never had SSA show anything incorrectly in regards to VCM licenses or phone model type.
Anyone else seen this in SSA? I will be replacing the IP500 unit in question and all associated cards, maybe the LAN port is buggered or corrupting data somehow, or the VCM64 card is bad.
I've avoided updating to 5.0.18 because I don't trust that firmware level yet with IP phones and a SCN.
I have experienced some weird SSA issues, which is why I'm posting here. Upon looking at my IP extension list, I'll have a phone model show up as a 4624, no 4624 exists on the system, nor do they even own a 4624. and I can even reboot the phone and it'll come back as a 5610 correctly in SSA. Is this an SSA issue misreporting? or an IP Office issue?
Also when clicking on licenses in SSA, I'll have some of my licenses missing, namely my CCR licenses and the VCM licenses will show 0 available and 0 in use. When I open a config through Manager, all licenses are there and show valid, it's just SSA that will sometimes show them missing. When I click to a different part of SSA and then back to Licenses, (basically refreshing the display) they will sometimes all show back up correctly. Again, is this a SSA issue? or an IP office issue? Is it possible the VCM licenses are disappearing and reappearing on the unit in a span of a few seconds? or is that complete rubbish?
This has only happened on the one IP500. On the other IP500 unit, I have never had SSA show anything incorrectly in regards to VCM licenses or phone model type.
Anyone else seen this in SSA? I will be replacing the IP500 unit in question and all associated cards, maybe the LAN port is buggered or corrupting data somehow, or the VCM64 card is bad.
I've avoided updating to 5.0.18 because I don't trust that firmware level yet with IP phones and a SCN.