IP500 random reboots

[anthonymo]

Does this mean anything to anyone:
3512823mS PRN: Begin Stack Trace
3512823mS PRN: pc=81630000
3512823mS PRN: lr=f043d580
3512823mS PRN: findfunc f043d52c f043e414 f043e974 f031b1b4 f03241c8 f0324544 f0a06d14 f06f2834 f06fbe20 f06fbfc0
3512823mS PRN: findfunc f06fc498 f06fc67c f06fc7a0 f0733ba8 f0a2c0d8 f0576f48 f05509d0 f0551064 f0551e30 f0551f44
3512823mS PRN: findfunc f02455d0 f024557c 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3512823mS PRN: End Stack Trace
3512823mS PRN: ScheduleHistory NOT enabled: Task = CMRtEngine File = ../platform/platform.cpp Line = 1201
3512823mS PRN: .FATAL ISI Excep address=00000000 d=5 pc=81630000 f043d52c f043e414 f043e974 f031b1b4 f03241c8 IP 500 8.0(18)

 

[anthonymo]

This is an IP500 running 8.0(18)
We use VMPro however the CompactFlash is mounted (holdmusic.wav being pulled from there)
It has a Mix of SIP Trunks and Analog Trunks inbound with Analog/Digial and VOIP extensions.

 

[anthonymo]

Damn thing has rebooted 3 times in the lasthour, here are all the traces:

18447412mS CMCallEvt: 0.5883.0 -1 BaseEP: NEW CMEndpoint f4e0904c TOTAL NOW=8 CALL_LIST=2
18447412mS PRN: Begin Stack Trace
18447412mS PRN: pc=81630000
18447412mS PRN: lr=f043d580
18447412mS PRN: findfunc f043d52c f043e414 f043e974 f031b1b4 f03241c8 f0324544 f0a06d14 f06f2834 f06fbe20 f06fbfc0
18447412mS PRN: findfunc f06fc498 f06fc67c f06fc7a0 f0733ba8 f0a2c0d8 f0576f48 f05509d0 f0551064 f0551e30 f0551f44
18447412mS PRN: findfunc f02455d0 f024557c 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
18447412mS PRN: End Stack Trace
18447412mS PRN: ScheduleHistory NOT enabled: Task = CMRtEngine File = ../platform/platform.cpp Line = 1201

3512823mS CMCallEvt: 0.1624.0 -1 BaseEP: NEW CMEndpoint f4e40a38 TOTAL NOW=1 CALL_LIST=0
3512823mS PRN: Begin Stack Trace
3512823mS PRN: pc=81630000
3512823mS PRN: lr=f043d580
3512823mS PRN: findfunc f043d52c f043e414 f043e974 f031b1b4 f03241c8 f0324544 f0a06d14 f06f2834 f06fbe20 f06fbfc0
3512823mS PRN: findfunc f06fc498 f06fc67c f06fc7a0 f0733ba8 f0a2c0d8 f0576f48 f05509d0 f0551064 f0551e30 f0551f44
3512823mS PRN: findfunc f02455d0 f024557c 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
3512823mS PRN: End Stack Trace
3512823mS PRN: ScheduleHistory NOT enabled: Task = CMRtEngine File = ../platform/platform.cpp Line = 1201
3512823mS PRN: .FATAL ISI Excep address=00000000 d=5 pc=81630000 f043d52c f043e414 f043e974 f031b1b4 f03241c8 IP 500 8.0(18)

620522mS CMCallEvt: 0.1093.0 -1 BaseEP: NEW CMEndpoint f4d88b00 TOTAL NOW=3 CALL_LIST=1
620523mS PRN: Begin Stack Trace
620523mS PRN: pc=81630000
620523mS PRN: lr=f043d580
620523mS PRN: findfunc f043d52c f043e414 f043e974 f031b1b4 f03241c8 f0324544 f0a06d14 f06f2834 f06fb260 f0418d48
620523mS PRN: findfunc f04196b0 f0437f28 f04387cc f0438a3c f04352d8 f04396a4 f043975c f024b574 f02cc16c f02455d0
620523mS PRN: findfunc f024557c 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
620523mS PRN: End Stack Trace
620523mS PRN: ScheduleHistory NOT enabled: Task = CM File = ../platform/platform.cpp Line = 1201
620523mS PRN: .FATAL ISI Excep address=00000000 d=5 pc=81630000 f043d52c f043e414 f043e974 f031b1b4 f03241c8 IP 500 8.0(18)

 

[amriddle01]

They tell us nothing, only Avaya can read that stuffY you need to post what happens just before that text appears, there have been many bugs that cause reboots from memory leaks to parking calls etc



"No problem monkey socks

 

[Westi]

when in doubt upgrade to 8.0.56 (I think) as the.18 was a low release number and has been improved a few times.
I know that this is not a fix for your problem but it will most likely be a solution and the reboots will stop.

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[anthonymo]

amriddle: twice seemed to be when making SIP calls, once something else.

Westi: I thought that might be the answer, I need to obtain an update licence to upgrade correct?

 

[Westi]

not if you stay within the 8.1 release


Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[anthonymo]

8.0?

 

[Westi]

sorry yes 8.0

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[anthonymo]

Sweet, I like to be sure.

I've downloaded 56 just havn't installed it yet, guess I'll patch it up and see where it goes.
About how long does it normaly take to apply the patch and reboot?

 

[Westi]

IP500V1 takes about 5-10 minutes
IP500V2 takes 1.5 hrs (or so) as it needs to upload all the files onto the SD card, but the system is operational after 5-10 minutes and just uploads the files for the rest of the time from your PC without infringing on the phone traffic

you should also upgrade VM Pro if you have it to the matching release

AND
very important, do a backup on everything before you upgrade

Joe W.

FHandw, ACSS (SME), ACIS (SME)

http://convergednetworks.ca

Interrupt the silence only if you improve it by saying something, otherwise be quiet and everybody will be grateful.

 

[amriddle01]

For a 500v2 the quickest way to upgrade is to download and install the new manager, shutdown the sd card, remove from the system, put it in your lappy/PC card reader and do a recreate. It keeps the config in place, the system will run for 2 hrs without the card and then put it back in and reboot, it will upgrade itself and all the files will be there, only caveat is your embedded vm/attendants will not work for the time it's removed



"No problem monkey socks

 

[anthonymo]

Thank you, I have the 8_0_8_29 but looks like they have 8.0.4002 now