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IP500 LAN Lock UP

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VoiceonData

VoiceonData

Technical User
Jun 12, 2007
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Morning,

I think this has been covered before

I have an issue with an IP500 system that the LAN stops responding after about 3 or 4 hours of use. Stops responding to pings ect and all the phone managers drop off.

All the digital phones continue to work ok.

Reboot and all is fine for 3 or 4 hours

Any ideas it running 5.0 (18) was running 4.2.(11)

Its got worse since the upgrade

voiceondata
 
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Tried to do "Erase Configuration (Default)" thru the manager and then send the config back?


Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
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I have seen ipo's with a bad lan port.
Try lan2 and see what happens then (if possible)

ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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This is what i get on the monitor trace

4770594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4770595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4770596mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4770636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4770753mS ISDNL3Evt: v=12 p1=12,p2=1001,p3=5,p4=0,s1=
4771657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4772594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4772595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4772596mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4772636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4773657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4774594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4774595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4774596mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4774636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4775657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4776594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4776595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4776596mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4776636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4777657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4778594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4778595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4778596mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4778636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4779657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4780470mS CMCallEvt: 0.3204.0 -1 BaseEP: NEW CMEndpoint f5307ea4 TOTAL NOW=15 CALL_LIST=7
4780471mS CMCallEvt: 0.3204.0 -1 SusanClark.-1: NEW CMExtnEndpoint f5307ea4, Name=SusanClark, Extn=187, Phys Extn=187
4780471mS CMCallEvt: CREATE CALL:745 (f53178b4)
4780471mS CMCallEvt: 0.3205.0 -1 BaseEP: NEW CMEndpoint f52d2770 TOTAL NOW=16 CALL_LIST=7
4780475mS CMExtnEvt: SusanClark: CMExtnHandler::SetCurrent( id: 0->3204 )
4780475mS CMExtnRx: v=187, p1=0
CMSetup
Line: type=AnalogueExtn 7 Call: lid=0 id=10 in=0
Called[] Type=Default (100) Reason=CMDRdirect Calling[187] Type=Internal Plan=Default
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
4780475mS CMCallEvt: 0.3204.0 745 SusanClark.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
4780475mS CMExtnEvt: v=10 State, new=Connected old=Idle,0,0,SusanClark
4780476mS CMTARGET: 0.3204.0 745 SusanClark.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=187 dir=out complete=0 ses=0
4780476mS CMTARGET: 0.3204.0 745 SusanClark.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
4780477mS CMCallEvt: 0.3204.0 745 SusanClark.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
4780478mS CMExtnEvt: v=10 State, new=Dialling old=Connected,0,0,SusanClark
4780478mS CMExtnTx: v=187, p1=0
CMSetupAck
Line: type=AnalogueExtn 7 Call: lid=0 id=10 in=0
BChan: slot=9 chan=12
UUI type=Local [......2Pd.] [0x01 0x02 0x00 0x01 0x01 0x02 0x32 0x50 0x64 0x00 ]
Timed: 21/03/10 12:01
4780478mS CD: CALL: 0.3204.0 BState=Idle Cut=1 Music=3.0 Aend="SusanClark(187)" (9.12) Bend="" [] (0.0) CalledNum= () CallingNum=187 (SusanClark) Internal=1 Time=7 AState=DialInitiated
4780480mS CMMap: a=9.12 b=0.0 D1
4780563mS RES: Sun 21/3/2010 12:01:48 FreeMem=69677104(2) CMMsg=7 (7) Buff=200 881 988 24 3 Links=16239
4780563mS RES2: IP 500 5.0(18) Tasks=42 RTEngine=0 CMRTEngine=0 Timer=123 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=2
4780594mS PRN: PCPartner packet timeout QSize=1 SendSeq=242 RecvSeq=131 Belinda Murphy
4780594mS PRN: PCPartner dead
4780594mS PRN: PCPartner::~PCPartner for Belinda Murphy
4780595mS PRN: PCPartner packet timeout QSize=1 SendSeq=61 RecvSeq=110 BobPurdy
4780596mS PRN: PCPartner dead
4780596mS PRN: PCPartner::~PCPartner for BobPurdy
4780597mS PRN: PCPartner packet timeout QSize=1 SendSeq=234 RecvSeq=158 E Rigby
4780597mS PRN: PCPartner dead
4780597mS PRN: PCPartner::~PCPartner for E Rigby
4780636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4781657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany
4782100mS PRN: WARNING:
4782100mS PRN: 0004782100 - CCU: 37, Called ccup_rtcp_report_status. status_type=0x8
4782101mS PRN:
4782101mS SPY: 0004782100 - CCU: 37, Called ccup_rtcp_report_status. status_type=0x8
4782111mS PRN: WARNING:
4782111mS PRN: 0004782110 - CCU: 0, Called ccup_rtcp_report_status. status_type=0x8
4782111mS PRN:
4782111mS SPY: 0004782110 - CCU: 0, Called ccup_rtcp_report_status. status_type=0x8
4782120mS PRN: WARNING:
4782120mS PRN: 0004782120 - CCU: 51, Called ccup_rtcp_report_status. status_type=0x8
4782120mS PRN:
4782121mS SPY: 0004782120 - CCU: 51, Called ccup_rtcp_report_status. status_type=0x8
4782131mS PRN: WARNING:
4782131mS PRN: 0004782130 - CCU: 36, Called ccup_rtcp_report_status. status_type=0x8
4782131mS PRN:
4782131mS SPY: 0004782130 - CCU: 36, Called ccup_rtcp_report_status. status_type=0x8
4782131mS PRN: WARNING:
4782131mS PRN: 0004782131 - CCU: 54, Called ccup_rtcp_report_status. status_type=0x8
4782131mS PRN:
4782132mS SPY: 0004782131 - CCU: 54, Called ccup_rtcp_report_status. status_type=0x8
4782132mS PRN: WARNING:
4782132mS PRN: 0004782132 - CCU: 48, Called ccup_rtcp_report_status. status_type=0x8
4782132mS PRN:
4782132mS SPY: 0004782132 - CCU: 48, Called ccup_rtcp_report_status. status_type=0x8
4782636mS PRN: PCPartner packet timeout QSize=1 SendSeq=4 RecvSeq=113 MandyGlachan
4782636mS PRN: PCPartner dead
4782636mS PRN: PCPartner::~PCPartner for MandyGlachan
4783657mS PRN: PCPartner packet timeout QSize=1 SendSeq=12 RecvSeq=219 SylviaMicsany

voiceondata
 
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yeah i saw this around 4.2. swapped to lan2 for a couple of weeks to prove it out and everything was fine. swapped the unit over in the end.

ACSS-SME
Get well soon Aaron.
 
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Is the ipo grounded ?
Perhaps bad cabling or strange power issues ?


ACS IP Office
APSS IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
APSS UC
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
Rubbish its just happened again.

looks like the buffers are full

Locale: eng
4420126mS CMExtnTx: v=201, p1=0
CMSetup
Line: type=IPLine 250 Call: lid=319 id=2133 in=0
Called[201] Type=National (2) Reason=CMDRdirect SndComp Calling[001604420053] Type=Unknown Plan=ISDN Pres=Allowed (0)
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ALaw
HLC: hlc=Telephony maint=
IE CMIEProgressIndicator (30) cs=CMCSITUT (0), loc=CMLPublicNetLocalUser (2), pd=CMPDOrigNotISDN (3)
IE CMIERespondingPartyNumber (230)(P:0 S:1 T:0 N:1 R:4) number=001604420053
IE CMIEDeviceDetail (231) LOCALE=eng HW=8 VER=5 class=CMDeviceISDNTrunk type=0 number=2 channel=9 rx_gain=32 tx_gain=32 ep_callid=11 ipaddr=192.168.42.1 apps=0
IE CMIECalledPartyName (224)(Type=CMNameDefault) name=IT Helpdesk
IE CMIECalledPartyKName (225)(Type=CMNameDefault) name=IT Helpdesk
IE CMIEIcrPriorityDetail (239) Priority = 1
IE CMIEMohSourceId (247) MOH Source = 1
IE CMIEDIDNumber (245)(P:100 S:100 T:2 N:1 R:4) number=0922761573
IE CMIEFastStartInfoData (6)
IE CMIEMediaWaitForConnect (16) CMIEMediaWaitForConnect
IE CMIECallSignalChannelData (8) unknown
Display [001604420053>IT Helpdesk]
Tag type=Text flags=0x1 [b.] [0x62 0x00 ]
Timed: 21/03/10 14:46
Locale: eng
4420127mS CMExtnRx: v=201, p1=0
CMAlerting
Line: type=IPLine 250 Call: lid=319 id=2133 in=0
4420127mS CMExtnCopyProcessMsg: v=7
CMAlerting
Line: type=IPLine 250 Call: lid=319 id=2133 in=0
4420127mS PRN: CMPC:: Send Q too big (1) - discarding data
4420128mS CMCallEvt: 319.2133.0 382 IT Helpdesk.0: StateChange: END=T CMCSOffering->CMCSRinging
4420128mS CMExtnEvt: v=7 State, new=Ringing old=Idle,0,0,IT Helpdesk
4420129mS CMCallEvt: 0.2132.0 382 TargetingEP: StateChange: END=B CMCSOffering->CMCSRinging
4420130mS CMCallEvt: 2.11.1 382 Q931 Trunk:2 CHAN=9: StateChange: END=A CMCSDialled->CMCSRingBack
4420131mS CMLineTx: v=2
CMAlerting
Line: type=Q931Line 2 Call: lid=2 id=11 in=1
BChan: slot=0 chan=9
Tag type=Text flags=0x1 [b.] [0x62 0x00 ]
4420134mS CD: CALL: 2.11.1 BState=Ringing Cut=1 Music=2.0 Aend="Line 2" (0.42) Bend="IT Helpdesk(201)" [IT Helpdesk(201)] (0.0) CalledNum=201 (IT Helpdesk) CallingNum=001604420053 () Internal=0 Time=28 AState=Ringing
4420136mS PRN: f01cfa70 00000000 00000000 00000000 00000000 00000000 00000000 00000000
4420136mS PRN: IP 500 5.0(18)
4420136mS PRN: OSBuffer::Alloc Out Of Buffers 1584

********** contact lost with 192.168.3.254 at 14:46:53 21/3/2010 - reselect = 4 **********
******************************************************************

voiceondata
 
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Any solution found on this, looks really similar to a problem i have on a IP406 :)

Yaze.
Chaos, Panic and Disorder, my work here is done.
 
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Do you have any CQ number or confirmation from Avaya ?
I have asked one guy but had no issues that he knew about!


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
downgraded to what release ?

Yaze.
Chaos, Panic and Disorder, my work here is done.
 
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Nope no CQ

Avaya were taking to long to diagnose and i couldnt be a test site

i ran the development traces and you could see pool 3 buffers reducing untill it got to zero and locked up

downgraded to 5.0 (15) all ok

voiceondata
 
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Hmmm ,i am going to keep this in mind and see if i can hook up a 406 to test.


ACSS IP Office
APSS IP Office
APSS UC
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management


______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
I had 3 406 on the scn site i upgraded, and only one came up with the buffer issue, you might not be able to reproduce it... :)

Yaze.
Chaos, Panic and Disorder, my work here is done.
 
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We had this issue as well this week (IP406V2). Downgraded to 5.0.15 and it's working fine again.

5.0.18 on a 412 is running without problems (so far...)
 
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