IP500 Beeping noise on Parked Calls 1

[poncho74]

I Have a customer that is wondering if there is any way (aside from installing MOH)to eliminate the "beeping" noise that is heard when a call is placed on Park in the IP500. Any ideas are appreciated. Thanks in advance

 

[dphoneguy24]

Should be able to check the box for external music on hold. Otherwise the system tries to download a file for MOH from a TFTP server (usually Manager) and if one is not available, now there are beeps.

 

[poncho74]

One of customer is having a problem that he hears touch tones and beeps throughout certain calls during the day. The user will be on a call and hear beeps or touch tones randomly while on the call. They have tried to upgrade and to 4.0 and went back down to 3.1.65. They have 44xx sets. Thanks in advance.

 

[dphoneguy24]

Analog trunks? Maybe a cross talk problem - they maybe can't hear other conversations, but can hear tones.

 

[poncho74]

I did check the "using external music source" but this did not stop the beeping. Any other suggestions? Thanks in advance

 

[TheDoz]

Does the user have a headset? If batteries on a headset is low, headset will beep in ear randomly.
Just a passing thought.

"The lack of money is the root of all evil

 

[poncho74]

No, there is no headset being used. Thanks for the reply

 

[kwing112000]

do you have conference tone checked off? Here is what the help file says

Conferencing Tone: Default = Off
This settings controls how conference tones are used. When off, a single tone is heard when a new party joins a conference and double-tone is heard when a party leaves a conference. When on, a conference tone is heard every 10 seconds by all conference parties.

Maybe it has something to do with Parking as well.

 

[victor5908]

Good thought,as Parking does use a conference resource.....