Hello
I'm making some changes to a customer's system. They would like separate customised queuing announcements depending on the huntgroup (four groups to play message1, two to play message2, one to play message3).
I've set up the queued entry points for each group in Voicemail Pro and pointed each one to the appropriate message, and have set 'Queuing On' per group in Manager (there seems to be no 'Announcement' tab on the level of software there).
And when all is done the system still plays the default announcement. I'm loading customised .wavs with all the correct parameters into VM Pro and have even tried using some random default files to check if those will play (they won't).
Please can anyone shed some light on this as I've hit the brick wall now.
IP Office 406 DS running 3.2 (53)
Voicemail Pro 3.2 (39)
Manager 5.2 (69)
I'm making some changes to a customer's system. They would like separate customised queuing announcements depending on the huntgroup (four groups to play message1, two to play message2, one to play message3).
I've set up the queued entry points for each group in Voicemail Pro and pointed each one to the appropriate message, and have set 'Queuing On' per group in Manager (there seems to be no 'Announcement' tab on the level of software there).
And when all is done the system still plays the default announcement. I'm loading customised .wavs with all the correct parameters into VM Pro and have even tried using some random default files to check if those will play (they won't).
Please can anyone shed some light on this as I've hit the brick wall now.
IP Office 406 DS running 3.2 (53)
Voicemail Pro 3.2 (39)
Manager 5.2 (69)