IP Office Voicemail

[cooley6361]

I have (2) extensions that their voicemail is calling the other person, they're setup in a hunt group and when a call comes in to the group and no answer one of the voicemail will call the other phone and when you pickup he hears the voicemail message any IDEAS

 

[joe2938]

so you have a group voicemail correct? also if you do then do you have the H(HUNT GROUP NAME) in their source number tab?

 

[cooley6361]

Let me check and see, would that cause this to happen?

 

[joe2938]

what exactly is that message saying

 

[cooley6361]

It's their greeting and voicemail asking if you want to leave a message or if you want to get messages

 

[amriddle01]

Sounds like an improperly programmed whisper action or outcalling maybe

 

[joe2938]

do you have voice mail pro?

 

[cooley6361]

@amriddle01 are you talking in the VM or in the hunt group?

 

[cooley6361]

yes we do have VM Pro

 

[joe2938]

check in there for a user action for those mailboxes, most likely going to a whisper action as andy stated or something like that

 

[cooley6361]

will do thanks for the suggestion