inherited-systems
Systems Engineer
I've inherited an Avaya IP Office system and am having trouble with voicemail. I admittedly don't know very much about this system but I'm doing my best until I can get another solution in place. Version of IP office, as best I can tell, is 9.1.11.0 build 202. The voicemail server is running on a Windows 2012r2 VM.
As far as I know, this system had been working up to recently and now when someone receives a call it just never goes to voicemail. Endlessly rings.
I'm watching the SysMonitor and I see a few repeated errors that I'm not sure are related:
vcm dsp packet routing errors, invalid IP address 0xc0a8fea0
TI VCM: DSP core corresponding to ip address 0xc0a8fea0
I've searched these verbatim but havent had any luck. The IP address for the voicemail server is correct and has not changed, neither has the IP of the Avaya system itself. I can restart the service in Windows and it seems to work for a short time then stops again. I'm honestly at a loss.
As far as I know, this system had been working up to recently and now when someone receives a call it just never goes to voicemail. Endlessly rings.
I'm watching the SysMonitor and I see a few repeated errors that I'm not sure are related:
vcm dsp packet routing errors, invalid IP address 0xc0a8fea0
TI VCM: DSP core corresponding to ip address 0xc0a8fea0
I've searched these verbatim but havent had any luck. The IP address for the voicemail server is correct and has not changed, neither has the IP of the Avaya system itself. I can restart the service in Windows and it seems to work for a short time then stops again. I'm honestly at a loss.