Hello everyone,
My company uses IP Office to handle the phone systems. Lately, we have had the misfortune of Voicemail Pro crapping out on us. Last Tuesday, somehow, every employees saved voicemail messages were whiped from the server. We contacted our reseller and their answer was simply "its a known problem that happens, but we have no way of fixing it, or even preventing it". This is simply unacceptable, I cannot have employees being afraid of voicemail! Can any of you please direct me on a proper "best practice" approach to running our IP Office system? Whats a solid production environment config? Below is the specs of our setup.
IP Office Manager v3.0
IP Office 403 Hardware
Voicemail Pro v3.0 on a Windows Server 2003 box (Sun V20z, dual opterons, 2 gig of ram).
I'd like to note that when the Voicemail Pro software is ran, the welcome screen displays garbled/unreadable symbols. To me, this is also unacceptable.
I config'd a new server to run Voicemail Pro for us, for now. Its an XP box, but the same welcome screen error comes up.
I also created a batch script that moves anything in the /Accounts/ folder to a diff folder on the harddrive.
Any support would be appreciated. Thank you in advance.
My company uses IP Office to handle the phone systems. Lately, we have had the misfortune of Voicemail Pro crapping out on us. Last Tuesday, somehow, every employees saved voicemail messages were whiped from the server. We contacted our reseller and their answer was simply "its a known problem that happens, but we have no way of fixing it, or even preventing it". This is simply unacceptable, I cannot have employees being afraid of voicemail! Can any of you please direct me on a proper "best practice" approach to running our IP Office system? Whats a solid production environment config? Below is the specs of our setup.
IP Office Manager v3.0
IP Office 403 Hardware
Voicemail Pro v3.0 on a Windows Server 2003 box (Sun V20z, dual opterons, 2 gig of ram).
I'd like to note that when the Voicemail Pro software is ran, the welcome screen displays garbled/unreadable symbols. To me, this is also unacceptable.
I config'd a new server to run Voicemail Pro for us, for now. Its an XP box, but the same welcome screen error comes up.
I also created a batch script that moves anything in the /Accounts/ folder to a diff folder on the harddrive.
Any support would be appreciated. Thank you in advance.