Ip office voicemail pro 5.0 on x64 2008 smtp from field invalid

[markm75E]

Has anyone out there managed to get voicemail notifications to work on x64 2008 server running the voicemail pro 5.x software?

I turned on debugging for smtp logging and found this to be the case:

250 XSHADOW
MAIL FROM:<Non-mail-user>

It seems the from mail portion is blank..

In the control panel, settings i set the address to be a valid address.. of course if i click browse i get a mapi error, even though in the ip office i have things set to smtp on this one.

I checked in the registry for any "From" entries.. only found one, in the wow6432 node and changed it, but this didnt fix things..

I thought maybe i need one in the alchemy registry directories area.. but not sure what entry to make there..

Any thoughts?

Thanks

 

[tlpeter]

Do you use exchange 2007/2010 ?
If yes then put in the ipoffice it's ipaddres in the trusted list.


Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

 

[kholladay]

Under

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Avaya\Media Services\Directories

find the EmailMailbox key and make sure it is a valid from address. Sounds like you already did that.

Kyle Holladay
ACSS SME Communications
ACE Implement: IP Office
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[markm75E]

Ah that was the ticket.. setting the emailmailbox entry!

Thanks a bunch guys.