IP Office - VM question 1

[f3liC]

IPO 500v2 r9
VM Pro

Our customer wants to be able to have two voice messages for voicemail depending on the time of the day for business hours/non business hours to the same VM box.

For example,

Daytime
Main # > user/group > busy/no answer > user/group mailbox
"Sorry we cannot answer your call ....."

Night time
Main # > user/group of the same mailbox with a different greeting
"Sorry we are closed. Please call back at ....."

I cannot think of a way to use it in the same VM box. I think I can do that with a failover for a group lets say and i'll dump it to a fake group with the no answer time @ 1 second but that will still give me two VM boxes. Even if I use VM pro for conditions, I cannot think of a method to use the same mailbox with two different recordings. The only way I feel might be through creating an AA that plays different recordings at different times.

Any suggestions would be greatly appreciated!

 

[Westi]

you can create a Leave point in vm pro for that User / Group and have it play two different greetings depending on the schedule(s) you make because you also want to include holidays.
You need to make it a voice question, I built the module because I felt like it and attach it here as it is easier than going through the whole setup.

Joe W.

FHandw, ACSS (SME), expired ACIS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Westi]

somehow it didn't take the file it seems (I forgot to click, duh)

Joe W.

FHandw, ACSS (SME), expired ACIS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[f3liC]

Thanks for this. I understand this as a concept but never worked with VM Pro before. How would I point the module to work with the user/group? I am assuming this module starts right when it reaches the timeout of no answer/busy.

I remember ? under touch tones being the digits if I want to use dial by extension at any time but in this case, what is the question mark for? I am wondering if there was a specific purpose you placed it there for.

 

[Westi]

you right click on th euser and create a leave point, then just drag and drop it in or create it straight in the leave point itself

I created a ? in the menu so that you can interrupt the greeting with any digit you press. I usually do that so that people don't complain when they hit # instead of 1 or vice versa

Joe W.

FHandw, ACSS (SME), expired ACIS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[f3liC]

I'm assuming I have to do the following:

http://i.imgur.com/7NzTe59.png

 

[f3liC]

Sorry! Didn't see that you posted until after I responded. Just read the help some more and it makes sense according to what you're saying.

Changed the collect to leave. Does my condition look right? I just have to add the dates for holiday and business hours I believe?

 

[Westi]

Looks good, calendar for the holidays and weekly schedule for the business hours.
and if you made that the leave point then you should be all good to go

Joe W.

FHandw, ACSS (SME), expired ACIS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter