ip office - users cant dial china 1

[slothy]

we have a few users trying to dial china, but doesn't seem to work. looking thru ipoffice manager - in ARS there is 011XXXXXXXXXXXXXN / feature - dial 3K1 / dial 0N / Line group ID 0

do they need to dial it different? right now its 011 86 188 xxxx xxxx is the number. works on my cell phone, but not our system. it tries calling before the last digit or 2 are entered. i'm a newbie to the shortcode/ARS stuff.

 

[joe2938]

make an entry in ARS like this, 0N; tel # 0N dial 3k1 and then line group id 0

 

[slothy]

thank you! but when now when dialed it says the number you reach is not in service - but if i dial from my Verizon cell it works.

i'm dialing 8 (our outside line code) 011 86 188 xxxx xxxx - or should i be dialing it diff with the ars code you gave me? and should i delete the 011 ars code that was in there?

 

[slothy]

here is what is in our ars

 

[VoIP Numpty]

You could try adding an entry like the current one you have;

011XXXXXXXXXXXXXN / feature - dial 3K1 / dial 0N / Line group ID 0

but make it

01186XXXXXXXXXXXXXN / feature - dial 3K1 / dial 0N / Line group ID 0

and make sure that the number of X characters matches the number of digits for the number to be dialled (after 01186).

Joe2938's trick won't work for two reasons;
A) you didn't enter the ; after the 0N
B) the 011XXXX... entry is a better match for what you are dialling

As ever the manuals give some useful information about the matching process

http://marketingtools.avaya.com/kno...ffice/mergedProjects/manager/Default_ARS.html

 

[CalgaryJeff]

It looks like you forgot the ; in the new short code. You also need to check the users short codes to make sure they do not have any other short codes that could be causing the issue.

; - Receive Sending Complete When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed.




Short Code Field Characters
? - Default Match This character can be used on its own to create a short code match in the absence of any other short code match. See ? Short Codes.

?D - Default Number Dialing This character combination makes a call to the defined phone number as soon as the user goes off-hook. See ? Short Codes.

?D(x) - Default Number Dialing The character x represents time in seconds. If a phone is off-hook or speaker is enabled and no number is dialed for x seconds, the phone makes a call to the defined phone number. A maximum of 30 seconds is used for x though system accepts values more than 30 on the interface.

N - Match Any Digits Matches any dialed digits (including none). The Dial Delay Time or a following matching character is used to resolve when dialing is complete.

X - Match a Digit Matches a single digit. When a group of X's is used, the short code matches against the total number of X's.

[ ] - Secondary Dial Tone Trigger For pre-4.0 IP Office systems used to trigger secondary dial tone. Not used for Release 4.0+. See Secondary Dial Tone.

; - Receive Sending Complete When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed.

The majority of North-American telephony services use en-bloc dialing. Therefore the use of a ; is recommended at the end of all dialing short codes that use an N before routing those calls to a trunk or ARS. This is also recommended for all dialing where secondary dial tone short codes are being used.

Telephone Number Field Characters
A - Allow Outgoing CLI Allow the calling party number sent with the call to be used. This character may be required by service providers in some locales.

C - Use Called Number Field Place any following digits in the outgoing call's Called number field rather than the Keypad field.

D - Wait for Connect Wait for a connect message before sending any following digits as DTMF.

E - Extension Number Replace with the extension number of the dialing user. Note that if a call is forwarded this will be replaced with the extension number of the forwarding user.

h - Hold Music Source When used as part of the short code telephone number field, this character allows the source for music on hold to be selected. Enter h(X)where X indicates the required hold music source if available. For IP500 V2 systems, the value of X can be 1 to 4. For systems on a Linux based server, the value of X can be 1 to 32. This overrides any previous hold music selection that may have been applied to the call. When used with ParkCall shortcodes, the h(X) should be entered before the park slot number part of the telephone number.

I - Use Information Packet Send data in an Information Packet rather than Set-up Packet.

K - Use Keypad Field Place any following digits in the outgoing call's Keypad field rather than the Called Number field. Only supported on ISDN and QSIG.

l - Last Number Dialed (lower case L) Use the last number dialed.

L - Last Number Received Use the last number received.

N - Dialed Digit Wildcard Match Substitute with the digits used for the N or X character match in the Short Code number field.

p - Priority The priority of a call is normally assigned by the Incoming Call Route or else is 1-Low for all other calls. Dial Extn short codes can use p( x ) as a suffix to the Telephone Number to change the priority of a call. Allowable values for x are 1, 2 or 3 for low, medium or high priority respectively.

In situations where calls are queued, high priority calls are placed before calls of a lower priority. This has a number of effects:

Mixing calls of different priority is not recommended for destinations where Voicemail Pro is being used to provided queue ETA and queue position messages to callers since those values will no longer be accurate when a higher priority call is placed into the queue. Note also that Voicemail Pro will not allow a value already announced to an existing caller to increase.

If the addition of a higher priority call causes the queue length to exceed the hunt group's Queue Length Limit, the limit is temporarily raised by 1. This means that calls already queued are not rerouted by the addition of a higher priority call into the queue.

r - Ring Tone Plan When used as part of the short code telephone number field, this character can specify a Ring Tone Plan number. Enter r(X)where X is 1 to 8 indicating the Ring Tone Plan number to use.

S - Calling Number Place any following digits into the outgoing call's calling number field. Using S does not alter any allow or withhold CLI setting associated with the call, the short code characters A or W should be used respectively. Note that for SIP trunks, the SIP URI configuration options override this setting.

Outgoing CLI Warning Changing the outgoing CLI for calls requires the line provider to support that function. You must consult with your line provider before attempting to change the outgoing CLI, failure to do so may result in loss of service. If changing the outgoing CLI is allowed, most line providers required that the outgoing CLI used matches a number valid for return calls on the same trunks. Use of any other number may cause calls to be dropped or the outgoing CLI to be replaced with a valid number.

On mobile twinned calls, if the original party information is used or a specific calling party information CLI is set, that number overrides setting the outgoing CLI using short codes.

SS - Pass Through Calling Number Pass through the Calling Party Number. For example, to provide the incoming ICLID at the far end of a VoIP connection, a short code ? with telephone number .SS should be added to the IP line.

i - National Both the S and SS characters can be followed by an i, that is Si and SSi. Doing this sets the calling party number plan to ISDN and number type to National. This may be required for some network providers.

t - Allowed Call Duration Set the maximum duration in minutes for a call plus or minus a minute. Follow the character with the number of minutes in brackets, for example t(5).

U - User Name Replace with the User Name of the dialing user. Used with voicemail.

W - Withhold Outgoing CLI Withhold the sending of calling ID number. Operation is service provider dependent.

Y - Wait for Call Progress Message Wait for a Call Progress or Call Proceeding message before sending any following digits as DTMF. For example, the Y character would be necessary at a site where they have signed up with their telephone service provider to withhold international dialing until a DTMF pin/account number is entered that initiates the call progress/proceeding message.

Z - Calling Party Name This option can be used with trunks that support the sending of name information. The Z character should be followed by the name enclosed in " " quotation marks. Note that their may be name length restrictions that vary between line providers. The changing of name information on calls being forwarded or twinned may also not be supported by the line provider.

@ - Use Sub Address Field Enter any following digits into the sub-address field.

. - Dialed Digits Replace with the full set of dialed digits that triggered the short code match.

, - One Second Pause Add a one second pause in DTMF dialing.

; - Receive Sending Complete When used this must be the last character in the short code string. If the Dial Delay Count is 0, a ; instructs the system to wait for the number to be fully dialed, using the Dial Delay Time or the user dialing #, to indicate completion and then acting on the short code. If the Dial Delay Count is not zero, the dialing is only evaluated when # is pressed.

" " - Non Short Code Characters Use to enclose any characters that should not be interpreted as possible short code special characters by the system. For example characters being passed to the voicemail server.

http://www.atcomsystems.ca

ACSS,AIPS

 

[joe2938]

The international code I gave you works from all of our sites in the USA, but you left out the ; after the 0N, also maybe you line provider is not allowing you to dial china

 

[TouchToneTommy]

If you're testing for 011N; or 011xxxx....x;, you need to be dialing 011N to the line

011XXXXXXXXXXXXXN / feature - dial 3K1 / dial 0N / Line group ID 0

should be

011N; / feature - dial 3K1 / dial 011N / Line group ID 0

 

[slothy]

 011N; / feature - dial 3K1 / dial 011N / Line group ID 0

worked perfect! thank you everyone for helping out.