Hello,
I have a customer that has now two installs using IP Office 8.1.69 with VM Pro UMS Exchange 2010 where MWI and phone access to the voicemail are not working.
The tech I'm dealing with claims to have all the permissions done properly. User profile is a Domain Admin and Admin for exchange. States he can open and write into as well as delete out of any email address in exchange. VM Pro was installed using that admin user profile and has Outlook 2007 installed on the Vm server with the default account set to be the email address with exchange admin privileges.
Voicemail messages are being sent as WAV files only to the recipients outlook. No MWI or access to the message from the phone. Tech is working direct with Microsoft who is pointing at Avaya as cause of problem.
Below is the error on the exchange server when a VM message is left.
Error:
Log Name: Application
Source: MSExchange Unified Messaging
Date: 10/2/2013 12:52:47 PM
Event ID: 1344
Task Category: MWI General
Level: Warning
Keywords: Classic
User: N/A
Computer: OTISVAC-MS2.internal.o-t-i.net
Description:
The Unified Messaging server failed to deliver the MWI notification '4/6 (unread/read)' for message the UM-enabled mailbox 'Alex Young(493b7077-2f03-4e59-a410-01055fd2ca70)' associated with UM extension '323'. Until this problem is corrected, the MWI state for this user may be out of sync. Additional information:
An MWI message couldn't be delivered in the allocated time for user Alex Young.
Server IAISPDX-PBX failed with 0 This operation has timed out.
VM Pro client shows users with Exchange messaging configured but never updates showing New or Read.
Installing tech has two systems performing the same way.
Any suggestions on how to resolve would be appreciated
I have a customer that has now two installs using IP Office 8.1.69 with VM Pro UMS Exchange 2010 where MWI and phone access to the voicemail are not working.
The tech I'm dealing with claims to have all the permissions done properly. User profile is a Domain Admin and Admin for exchange. States he can open and write into as well as delete out of any email address in exchange. VM Pro was installed using that admin user profile and has Outlook 2007 installed on the Vm server with the default account set to be the email address with exchange admin privileges.
Voicemail messages are being sent as WAV files only to the recipients outlook. No MWI or access to the message from the phone. Tech is working direct with Microsoft who is pointing at Avaya as cause of problem.
Below is the error on the exchange server when a VM message is left.
Error:
Log Name: Application
Source: MSExchange Unified Messaging
Date: 10/2/2013 12:52:47 PM
Event ID: 1344
Task Category: MWI General
Level: Warning
Keywords: Classic
User: N/A
Computer: OTISVAC-MS2.internal.o-t-i.net
Description:
The Unified Messaging server failed to deliver the MWI notification '4/6 (unread/read)' for message the UM-enabled mailbox 'Alex Young(493b7077-2f03-4e59-a410-01055fd2ca70)' associated with UM extension '323'. Until this problem is corrected, the MWI state for this user may be out of sync. Additional information:
An MWI message couldn't be delivered in the allocated time for user Alex Young.
Server IAISPDX-PBX failed with 0 This operation has timed out.
VM Pro client shows users with Exchange messaging configured but never updates showing New or Read.
Installing tech has two systems performing the same way.
Any suggestions on how to resolve would be appreciated