IP Office system status - reporting

[GingaIT]

is there something i can use that will correlate the info from system status into a daily/weekly report...
ie.
peak times of incoming/outgoing
max number of simultaneous calls
ext # most dialled
number of calls each ext makes
etc etc etc

 

[hairlessupportmonkey]

no.

you need to invest in some call reporting. recommend Chronicall from Xima Soft.

ACSS - SME
General Geek

 

[amriddle01]

Indeed, go for Xima, only way to get this is by putting your hand in your pocket

http://www.ipoffice.tel

 

[IPOConsultant6]

CCR is the product you can use to generate all these reports. These reports should match with System status.

 

[IPOConsultant6]

Just to add here CCR is product from Avaya itself.

 

[hairlessupportmonkey]

> CCR is the product you can use to generate all these reports. These reports should match with System status.

this is the funnest thing i have heard all week...... :-D

CCR and system status matching? oh dear...

CCR can't count
SSA tells lies.

ACSS - SME
General Geek

 

[IPOConsultant6]

One has to be careful here.With CCR you also can use Voicemail Pro for routing calls and other IPOffice product. Xima generates reports on Sysmon logs.

 

[NYSTECH]

CCR is a joke. reports are basic and not very accurate on some metrics

Xima is a better product and much more user friendly!

 

[tlpeter]

IPOConsultant6, you are clearly Avaya minded and i am too but CCR is really bad.
For basic stuff on reports and wallboard it is nice but way too expensive.
It shows all kind of different results for different reports.

CCR is not the way to go.
It hurts my Avaya heart to say this but it is true.


BAZINGA!

I'm not insane, my mother had me tested!

www.lantel.nl

 

[hairlessupportmonkey]

and Chronicall is multi IPO aware with a small amount of config, where CCR isnt, that saves you £000 (or $000) right there!

ACSS - SME
General Geek

 

[amriddle01]

Indeed, CCR is good if you want endless support calls and an unhappy customer, if on the other hand you want something that works as it should (admittedly with less integration) when it should then go for Xima. Xima can work out expensive too, more expensive in some cases but in that scenario you need to consider which of the above fits better

http://www.ipoffice.tel