IP Office stops upgrading phones after 8 or so.

[dcourter]

Have an issue where my IP office after upgrading 8 phones or so, when i plug new ones in it stops upgrading them. So the 9th phone after plugging in just boots up and doesnt get firmware. If i reboot the IP Office then as it comes up any of the phones that didnt get firmware will now start to upgrade. Any one have an idea of what would be causing it to stop looking for phone firmware after about the 8th phone?

ACA - IP Office Implement

 

[tlpeter]

This sounds like an IP500 with 9608/21/41 phones?


BAZINGA!

I'm not insane, my mother had me tested!

 

[dcourter]

It is an IP 500 but today it was 2420 phones.

ACA - IP Office Implement

 

[Greybeard191]

I've seen the same thing with 14xx phones... I would say it almost works like this:

1) plug phone 1 into port 1, phone will upgrade and come up with correct user/ext.
2) plus phone 2 into port 1, phone will not upgrade, but comes up with correct user/ext as assigned to port 1.
3) unplug phone 2 and plug into never-used port 2, phone will now grab phone firmware and then come up with port 2 user/ext.

etc. etc.... it's almost like the ports can ONLY upgrade one phone, and then they won't upgrade anymore.

As dcourter says, if you reboot the IPO, it seems to 'reset" the ports.

Seen this behaviour with 14xx phones on ip500v2 running both 7.0.12 and 7.0.23

GB

 

[amriddle01]

What greybeard has just described has been true for a longtime now, each port upgrades one phone only until a reboot

http://www.ipoffice.tel

 

[dcourter]

There has to be a way to turn that off so it upgrades any time a phone is plugged in right?

ACA - IP Office Implement

 

[kholladay]

I don't think there is a trick to that one.

Kyle Holladay / IPOfficeHelp.com
ACSS & APSS Avaya SME Communications
APDS Avaya Data
MCP/MCTS Exchange 2007/2010
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[Telecomboy]

That's the way Avaya wanted it so a phone wouldn't try to upgrade multiple times. I always try and upgrade phones prior to an install and agree that it would be nice to be able to unplug one phone and plug in another to upgrade them (without a reboot).

 

[amriddle01]

I used to upgrade before installing, not since they take 15 mins plus I don't, they upgrade as I'm patching, tends to work out OK

http://www.ipoffice.tel

 

[derfloh]

The only Option I know to "reset" the port (here in Germany) is to connect an Avaya-Tenovis T3 phone.

After booting the T3 phone and plugging in the 14xx phone (or others) they will be upgraded.

Strange behaviour. Would be nice to get an option to reset single ports. Similar to IP-Phones that I can reset manually.

 

[Greybeard191]

I don't understand why the IPO/phone can't do some kind of checksum thing and figure out whether the phone actually needs a FW download or not.

GB

 

[tlpeter]

It does but after the upgrade it stops doing it.
It looks like this is the way how it remembers which phones are upgraded.


BAZINGA!

I'm not insane, my mother had me tested!

 

[AlexLD]

I use a test system with an IP500 and a DS30 to upgrade phones, plug up to 30 in, reset, upgrade, turn off, plug more in, etc.