I have an Avaya IP Office V2 which has been intermittently no longer communicating with VM server. This system has been rock solid for years, but this just started happening about 6 months ago.
About every 2 months, I will get a report that calls are playing a carrier message about the line being down. Doesn't affect direct dials - until the most recent event, it was anything that went to the VMPro (IVR, or direct-dial VM.) Today, it was even more weird - it was only 1 VM Route... All other IVR/VM was working, but if we called our main number which uses a short code to go to a VM routine it would fail - this also happened for any other route that went to the same shortcode.
This is the error code we got:
13:51:28 2782699010mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: SYS SC: *6003 5 sc=type=VoicemailCollect code=*6003, num="2011_AutoRoute" callinfop->sending_complete=1 secondary_dialtone=
13:51:28 2782699010mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: ADD VM TARGET
13:51:28 2782699010mS CMTARGET: Voicemail Pro not operational
13:51:28 2782699011mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: ADD VM TARGET: FAILED availability=0
13:51:28 2782699011mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: NO INITIAL TARGETS: ??
As I said, in the past we would get this error on all attempts to transfer to a VM Path, today, it was only one function - all the others were fine.
About every 2 months, I will get a report that calls are playing a carrier message about the line being down. Doesn't affect direct dials - until the most recent event, it was anything that went to the VMPro (IVR, or direct-dial VM.) Today, it was even more weird - it was only 1 VM Route... All other IVR/VM was working, but if we called our main number which uses a short code to go to a VM routine it would fail - this also happened for any other route that went to the same shortcode.
This is the error code we got:
13:51:28 2782699010mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: SYS SC: *6003 5 sc=type=VoicemailCollect code=*6003, num="2011_AutoRoute" callinfop->sending_complete=1 secondary_dialtone=
13:51:28 2782699010mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: ADD VM TARGET
13:51:28 2782699010mS CMTARGET: Voicemail Pro not operational
13:51:28 2782699011mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: ADD VM TARGET: FAILED availability=0
13:51:28 2782699011mS CMTARGET: 0a0100f00000e8e4 5.7.1 15576 Q931 Trunk:5 CHAN=13: NO INITIAL TARGETS: ??
As I said, in the past we would get this error on all attempts to transfer to a VM Path, today, it was only one function - all the others were fine.