Hello..we have soft console working just fine and dandy for a customer but when the second call comes in they can't see it in the call detail panel. When I looked for documentation all I get is "if the soft console is set to handle multiple call appearances" where do I set these?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations John Tel on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
IP Office Soft Console Appearances
- Thread starter hgillis14
- Start date
- Thread starter
- #3
I probably have a unique situation....they use the soft console for the button actions and mouse options BUT they use their telephone set for the voice path. Added LOTS of appearance buttons on the set but it doesn't translate to more appearances on the soft console...maybe that's just the way it is.
No, that's not unique at all, that is precisely how it works.
How are calls coming in? Are they coming DIRECT to that user, or are they hitting a hunt group? Is the huntgroup setup for collective call waiting? If not, they wont see the call.
-Austin
ACE: Implement IP Office
How are calls coming in? Are they coming DIRECT to that user, or are they hitting a hunt group? Is the huntgroup setup for collective call waiting? If not, they wont see the call.
-Austin
ACE: Implement IP Office
- Status
