IP Office Short Code Busy 2

[raz0r05]

Hello guys,

We are using an IP Office short code to dial to our ACCS contact center but are getting a busy tone, when testing from an user extension.

Please find attached the short code configuration and the IP Office SysMon trace for reference.

https://files.engineering.com/getfi...-4d52-aa22-056e33f6ac6e&file=Shotcode3000.PNG

https://files.engineering.com/getfi...0-b746-4b35-a67e-05c7058d65c2&file=IPOlOG.txt

Any assistance is appreciated.

Kind Regards,
RZ

 

[IPid10t]

In your shortcode 3000 try changing the Line Group ID to 0 and testing again.

 

[janni78]

Is the ACCS user registered to the IP Office?

"Trying is the first step to failure..." - Homer

 

[raz0r05]

Thank you guys I figured the ACCS User had the license tab as "Unlicensed". We changed it to "Basic User" and it's working fine.