IP Office Quick mode R7.0.31 analog centrex line issues

[gbiddlecombe]

Cross posted with IP Office Partner edition message board.
Customer has centrex, 2 lines, 4 extensions. Combo card
1) Callers complain that her speaker phone cuts or clips while she is speaking. I had her place a neoprene mouse pad under the front of the phone to absorb reflected sound (old partner trick) but did not help much. Seems to clip more when she is closer to the phone.
2) Customer complains of buzzing or scratchy sound in her phone when on a call. Cannot hear it on the far end. I have changed the Mains hum filter frequency to no improvement. Also tried impedance matching on both lines.
3) Customer must dial 9 to dial out on centrex lines. I added 9 to "digit(s) to break dial tone" but it does not work when trying to redial from call log.

George
Avaya ACA
IP Office Implement

Rimrock Telecom Svcs

http://www.rimrockts.com

Rimrock Telecom Svcs

http://www.rimrockts.com

 

[tonyrom]

I have the same problem, question do you think its the software or hardware that might be causing the problem I am using 7,0 (31)

 

[omer99]

Regarding your second trouble, check out Avaya PCN 1786B (just google avaya pcn 1786b and you'll get right on it)

 

[AC2]

I had the same problem on the same release, but in standard mode. My fix was made changing the Gains to -2.0db
Gains:
These settings are used to adjust the perceived volume on all calls.

· A -> D: Default = 0dB
Sets the analog to digital gain applied to the signal received from the trunk by the system. Range -4.0dB to +3.5dB in 0.5dB steps. To conform with the Receive Objective Loudness Rating at distances greater than 2.7km from the central office, on analog trunks a receive gain of 1.5dB must be set.

· D -> A: Default = 0dB
Sets the digital to analog gain applied to the signal from the system to the trunk. Range -4.0dB to +3.5dB in 0.5dB steps.