IP Office PMS compatible with OPERA ? 4

[nortavaya]

Hi,

Does anyone integrate the PMS Opera solution with IP Office ? if so, what are the prerequisites ?

Thank you in advance

 

[biv343]

I've done it with DuVoice sitting in the middle for hospitality voicemail/PMS integration, but I don't believe there is a way to natively tie IPO to a PMS system such as was done with CS1000.

 

[nortavaya]

Hi biv343,

Thanks for your feedback, can you tell me if we add DuVoice (in the middle between IPO and Opera) it will work fine ?

If so, from where I can purchase Duvoice ?

Thank you.

 

[biv343]

I've used DuVoice to tie into Opera, Jazz, Marriott Fosse and one other that I can't remember - they can integrate with pretty much any PMS. The DuVoice server sends the name/status changes to the IPO when rooms are checked in/checked out.

We buy DuVoice from the same distributor we buy our Avaya gear from, but they may also allow you to purchase direct.

http://www.duvoice.com/contact/

 

[nortavaya]

Thank you biv343, do you know what are the requirement in Avaya IPO side to integrate DuVoice (SIP Trunk, CTI...etc) ?

Does Avaya have any application note for integrating Duvoice with thier IP Office ?

Thank you so much

 

[biv343]

You need enough third party IP endpoint licenses to match the number of voicemail ports you need. I always have CTI Link Pro licensing on systems that connect to third party apps, but I don't think it is expressly required for DuVoice. You can run DuVoice on a small appliance they provide, or in a virtual environment if you prefer.

The DuVoice folks do the configuration on their side. The IPO piece is pretty straightforward. All the docs are listed on the Avaya DevConnect site.

https://www.devconnectprogram.com/fileMedia/download/42fdec80-e6f7-4647-9bba-db7685086813

 

[nortavaya]

Many thanks biv343, it is very clear now

I will check for the document

I appreciate your help

 

[holdmusic34]

i gotcha biv.

remembering Intrigrant 2019

 

[nortavaya]

Hi biv343

Do you know from where I can purchase DuVoice ?

Thank you.

 

[janni78]

Have you checked their website?

They have lists of distributors or you can contact sales directly and ask how to do in your region.

"Trying is the first step to failure..." - Homer

 

[nortavaya]

Hi janni78

Thanks for your reply, yes sure, I will check with sales team

Thank you