Ip Office On Hold

[MWeise]

Hi guys,
Dumb question here. This is my third IP installation. it's installed wokrs great but the client wnats to be bake to pick up a call that is on hold from any extension. My other installs used "Call Parking". When a call is placed on hold you can see it on the display, but how do you pick it up from any extension?

Thanks alot!!

Mike

 

[mikeg826]

check out the IP office's shortcodes, the corresponding shortcode feature is "Ride Call" , generally it's *38*N#

In 3.2 , it looks like the feature is called "unpark call"

>mike


ACA ; ACS

 

[MWeise]

Thanks, but I don;t mean "Pick up a PARKED call" I mean, somoen puts a call on HOLD at there extension (they don't pARK it) you can see it on another extensiona son hold, but I don't know how to pick it up?

Make sense?

Thanks!!!
MIK

 

[aarenot]

*32*N# try that, may only work if on hold.

or sub 53 for 32 if user in a hunt group. with n=hg number

or try having the user transfer the call, or park the call. this is a training issue with the function of hold in general. they should use park and retrieve from park.

sometimes it is just better to teach the customer to use the system.

 

[MWeise]

Thanks and I agree TOTALLY, they should definately be parking calls instead, I'm working on that. Some folks are REALLY opposed to change

Thanks

CYA!!
Mike

 

[aarenot]

just give them park buttons out of the gate. you can label them whatever you want. hold1, hold 2, etc. then they think of them as hold buttons, and just grab them from the hold button. if you do not tell them they are park buttons, i wont either. the receptionist tells them it is on hold 1, and they think, oh ok, hold 1, and they press it and they have the call. they know the word hold it does not scare them, park does, they do not know it.

i say, make all the changes you need from the way their old system works that you possibly can at the time of cutover. that is when they will accept them as inevitable. if you try to keep it the same, it often does not utilize the equipment investment. they are going to be afraid anyway, better to get the medicine all down at once then have them go through more change later, or feel it does nothing the old system did not do.

also, once they see it like their old system, it is like trying to ask your wife to return an entire house full of new furniture, and get your money back. after it is all delivered and arranged in the house. not gonna happen, unless you move out with the furniture at night, while she is working the graveyard shift.

clean house, put in the new the right way the first time. they may whine, listen, help them, hold their hand. sit and talk with the receptionist about how it is going to make her life so much easier once she is trained. smile at her big, and when she asks why, tell her, i know you are nervous now, but believe me. you are going to love me afterwards because it is going to be great for you, and make your life so much easier. then everyone is going to look at you like you can work miracles with this new phone system, because of what it will let you do. i can tell, you are going to do great with this, and i have seen so many phone systems go in, i know when they are really going to let people like you who are concientious and hard working do their job so much better and easier.
2 months after i install these systems, i walk in and the receptionsist tells me she loves it, and that she does not know how she ever got along without it. i am sure you will be saying the same thing, it will just take a little getting used to it, and i know you can do it. i will be here to help, we are going to be good friends.

ok, so that was pouring it on a little deep. fact is, as a tech the hard thing you are dealing with is not a new phone system to install, you do that frequently, and you are probably good at it. the real issue you are dealing with is fear. people lack confidence in themsleves, and their ability to take on new challenges, and duties. they fear change.

your confidence you show to them, and in them, and your assurance that they will do great is really what they need to overcome that fear. do not hold it back, and your confidence in them, and yourself will buck them up. if you waiver in that, they will fear. when they answer their first call, smile like they did great, it helps to add a thumbs up with a smile.

 

[1043]

Try "park to another extension"and create a short code to unpark a call.
The user would hit park to and dial a number 1,2,3,...10....801 whatever you want.Then to get that call you would use your shortcode plus that number.
Or park to that person extension it it would be on their phone. On extension 202 it would be in park zone 2020,the if 2 calls are parked the second would be in park zone 2021(for a 3.2 only 3.1 is a little different)
If you want to use another button create a "call park" button and when someone parks a call on your phone you would hit that button and it will bring up all calls parked on your phone.

 

[Beefy80]

Another way to park and collect calls is a little trick that IPGuru has mention a few times over the years see thread940-596138 for details. I am still on 2.1 as I still have DT handsets, so I cannot answer if this works on 3.0 or above but I can't see why there would be a problem upto 3.1