Ip office not synchronizing with voice mail pro.

[smartedge1]

We have IP office release 8.1.(69) and voice mail pro 8.1.9102 with essential, preferred and advanced edition will showed valid on IPO manager. We created a short code to the module using voice mail collect but we noticed that the call is getting disconnected whenever will dial this short code and the voice mail pro server is not showing the list of users we created on Ip office. This seems like a synchronization issue .I have tried uninstalling and re installing voice mail pro without any luck. I will appreciate if someone has a clue to on how i can resolve this issue.

 

[smartedge1]

Thanks for the input . Can i default the security setting via File /advanced/erase security to default?

 

[smartedge1]

Thank you all for your inputs . Voicemail pro started working now after erasing the security settings to default.

 

[budbyrd]

Your welcome smartedge. It is a rare problem, but it is still out there.

Think twice, speak once~~!!~~