IP Office Merge Error Message

[namesrhard2pick]

Hello,

When I attempt a merge I get the following messages. My change(s) do not take.

************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at ManagedCfgSystem.GetRecordCount(OSIndirectList* alist)
at ManagedCfgSystem.GetRecordCount(ManagedRecordType rType)
at ManagedCfgSystem.ValidateGroup(ManagedRecordType specifiedType)
at ManagedCfgSystem.ValidateAllGroups()
at ManagedCfgSystem.ValidateConfig()
at Avaya.IPOffice.Manager.mgrTreeView.ValidateSystems()
at Avaya.IPOffice.Manager.EntriesPaneBase.ValidateSystem()
at Avaya.IPOffice.Manager.DetailsPaneBase.ValidateSystem()
at Avaya.IPOffice.Manager.DetailsPaneBase.btnOK_Click(Object sender, EventArgs e)
at System.Windows.Forms.Control.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnClick(EventArgs e)
at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
at System.Windows.Forms.Control.WmMouseUp(Message& m, mouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ButtonBase.WndProc(Message& m)
at System.Windows.Forms.Button.WndProc(Message& m)
at stem.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

 

[IPXTech]

I'm assuming this is a Windows error you are receiving?

As I haven't seen this error myself, I'll start at the basics -- what version of Manager are you using, what OS are you running, and have you already tried uninstall/reinstalling the Manager application?

 

[namesrhard2pick]

It appears to be a windows error messsage(s). I have Manger 5.2(65)on a windows 2003 server. I have not tried uninstall/reinstall. I am trying to determine if these errors will prevent changes I make offline in Manager to not be accepted in RAM via the merge process.

 

[Westi]

offline changes can not be merged they need a reboot to take effect, that is what this error tries to tell you I guess.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[namesrhard2pick]

Are you saying any change I make even as small as a name change using Manager will require a reboot? I must be missing something. As an administrator should I be using a different application to make real-time changes to the config?

 

[Westi]

no small changes are mergeable but I thought you use a configuration saved on the harddrive and make changes that you want to save via merge.
That would be an offline change, retrieving a new configuration via manager then making changes and then uploading it is not an offline change that is just a regular programming change, but you need to retireve a config first from the live system, if you do that then I would reinstall the Admin suite.

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[tlpeter]

Looks like a .net problem

Reinstall .net 2.0 and try again

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[namesrhard2pick]

Where do I get this .net 2.0?

 

[tlpeter]

http://www.microsoft.com

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[cmnstr]

This is either a .NET problem or a Java problem. Try to uninstall and re-install your Manager app to see if this resolves the issue. .NET is installed or updated when you install the application.