IP office manager 5.0 configuration failure 1

[ipcins]

We are trying to make changes to our configuration, i.e. add some Hunt Groups, etc. We get as far as entering the change, and pressing the save icon. It doesn't matter which reboot mode we pick, we get a message saying the config is being sent to the control unit, but nothing happens. No changes are made. We are very new to this system and are totally stumped as to why we can't make changes to our configuration. Thanks for any help with this.

 

[dlwnd]

immediately

 

[ipcins]

I have tried clicking immediately and I've tried when free. Neither of them are working.

 

[bwilch]

When you have to reboot the system, you always want to use Immediately. The reason is "when free" looks at data traffic and may never see the system as free to actually to the reboot.

Depending on the changes you made, the IP Office will put the little radio dot in the "Merge Config" which is not a reboot, but a live change, or the "When Free". Again, when it's on "when free" I suggest changing it to Immediately. Keep in mind this will reboot the system right away, so any calls will be dropped.

 

[intrigrant]

Install a manager on a different PC and try again.

 

[ipcins]

Manager is installed on my husband's pc, we tried it again on his pc and got the same results - nothing. But I noticed that when we clicked for immediate rebooting, there was someone in our office on the phone, and she was able to continue her phone conversation. It did not drop her call, it did nothing even though we got the message that the config was being sent to the control unit.

 

[intrigrant]

Then i guess the best thing to do is to call a Avaya IP Office specialist to come on site and help you out.
I don't know wich country youre from but there is always a Avaya partner nearby.

 

[SuperJenks]

Im still convinced there is IP problem or network problem. Ive have seen this happen a couple of times. This is something you see sometimes when your pc is on a different subnet address than the IPO. Its possible for the router to broadcast on several Subnets but can act real strange. I would focus more at the actual IP addresses and physical setup of the system. Is your IPO a 403, 406v1, 406v2, 412? Depending on which system you are using will impact the speed of the network card on the pc. Usually, the network card is set to automatic negotiation, which means it will select the port speed needed for efficiant transmittion of packets. If this is set incorrectly, you could have collisions of packets. That would make sense that you would get a response from the system put cant send the config. The truth is, the issue could be almost anything. Ive only outlined the obvious/.

 

[ipcins]

Our IPO is 403. Where do I go to find the subnet address of our pc? Where do I go to check the setting of the network card? Thanks for all your responses - I'm sure we will find the problem eventually.

 

[dlwnd]

Do you have remote access to the voicemail PC ? RDP is preferable.

 

[IPhello]

ipcins,

I agree with Intigrant. You need to call a local Avaya business partner and have them come help you out.