IP Office Failover/Sync - Primary to Secondary

[LORDxGOLD]

Hello all,
I have VoicemailPro Standard Server Edition 9.0.5.0 (build 4) on two servers, and I am trying to configure one as the backup/failover for another. I've found documentation online regarding this, but it has proved to be out-dates since none of the paths and options they say to use exist in the versions of Voicemail Pro, Manager, and Web Manager that I am using.

Thanks for you help!

 

[Greybeard191]

it's simple to set up, but I've seen multiple cases where it "unsets itself up"...

to setup simply point each server at itself, for both sender and receiver SMTP tabs, using the IP addresses. sender email address doesn't really matter for this entry.

E.g.
Primary:
SMTP sender
Mail Domain: 192.168.1.10
Mail Server: 192.168.1.10
Port: 25
Sender: voicemail@192.168.1.10

SMTP receiver
SMTP Receiver: internal
Port: 25
Domain: 192.168.1.10


Secondary
SMTP sender
Mail Domain: 192.168.2.10
Mail Server: 192.168.2.10
Port: 25
Sender: voicemail@192.168.2.10

SMTP receiver
SMTP Receiver: internal
Port: 25
Domain: 192.168.2.10


Problem will be, I've seen the backup-secondary repetitively change itself so that the secondary server looks like this instead...

Secondary
SMTP sender
Mail Domain: 192.168.2.10
Mail Server: 192.168.1.10
Port: 25
Sender: voicemail@192.168.2.10

SMTP receiver
SMTP Receiver: internal
Port: 25
Domain: 192.168.2.10

No matter I do to set it up correctly, it will change itself back. If you're in failover, where the backup is live, I've see the primary change itself so the mail server entry becomes "the other end". If it's like it is above, I've had sync issues and all sorts of failover nastiness. You can end up with the secondary not containing a correct backup, and if it is running as the main, it can (at least for a time until the sync breaks), sync a bad copy back to the primary. If you haven't got a recent backup of EVERYTHING at that point, you're in a spot of trouble.

I think it's an Avaya issue, but who am I.
GB

 

[LORDxGOLD]

So I did actually figure out these settings and configured them but then I hit another major brick-wall:
an undocumented mismatch between version of the two IP Offices...

 

[tlpeter]

Do you have a server edition or the apps server?
It is the same ISO but a major difference in outcome.
When it is a server edition then you have nothing that you need to do for that.
When it is an apps server then you must enter the SMTP settings.
Ofcourse the versions should match.

BAZINGA!

I'm not insane, my mother had me tested!

 

[LORDxGOLD]

Thanks for the clarification! So apparently most of the source material I was reading was reflecting App Server. These Voicemail Pros are Server Edition, and a colleague showed me an easier (and probably the correct way) to configure this in Server Edition. Thanks for that.

 

[derfloh]

So it would be a good idea to share your new knowledge to help others who will run into the same situation.

 

[LORDxGOLD]

Planning on it once I verify that it is the solution.

 

[tlpeter]

With a server edition you have to do nothing at all for the failover.
It works out of the box.
If it does not then somebody broke it.


BAZINGA!

I'm not insane, my mother had me tested!