IP office Call logs

[Phototechman]

I wanted to see how many abandoned we had in one day on my ip office 500 but I'm having a hard time finding these logs. Is there a centralized location for logs like this, or does it have to be setup? I've tired looking for log settings with no luck.

Any help would be greatly appreciated.

Thanks!

 

[hairlessupportmonkey]

you will need to use a some sort of call logging software such as Avaya's CCR, or a third party product in conjunction with the IPO SMDR output.

ACSS - SME

 

[Phototechman]

ah bummer, but now that you said this it does ring a bell. Guess I'll have to look into that Avaya CCR. I tired a third party SMDR logger but never got it to work right. Hopefully the avaya one is better. Thanks!

 

[hairlessupportmonkey]

CCR is ideally suited to a call centre environment, and its not cheap.

make sure its what you really need before spending thousands.

ACSS - SME