IP Office & 5410 Speaker Phone

[michaeleichacker]

We have had an IP Office in place since June '07. For the most part we like it. The software clients are a little unpolished and flakey at times and the speaker phones are marginal at best.

I have users that complain about the call quality when using the 5410 Speaker Phone. It appears as though this is a half duplex device. Can you say walkie talkie, over? Does anyone know of another phone that I can get for an IP Office that would have better speakerphone quality?

I already have Polycom analogs in the conference rooms and they work great. Not practical for a person's desk though.

Thanks in advance,
Mike

 

[tlpeter]

That is the way it is
The speakers are not full duplex
We all would like to see that


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[Westi]

tlpeter is right they are NOT full duplex and I have to say I tell people to pick up the receiver when I call them when I hear they are on hands free, get a headset if you want to have your hands free and really good quality, sorry one of my (many) pet peeves as most phones sound not even remotely good on hands free when you are at the other end of the call.


Cheers

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[Telecomboy]

Avaya doc's all say the 5410 IS full-duplex. I have never had an issue with clipping with any of my customers. Might be a bad speakerphone.

 

[tlpeter]

Can you point me to that doc ?


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Implement IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[michaeleichacker]

I have over 100 of the 5410's and 4 5610SW's and they are all half duplex. The issue is when the person on the other side of the phone makes noise it steals the focus and they have to keep asking the person on our end to repeat themselves. Very annoying.

I guess I will have to offer my users a Polycom or a headset. I expected more from Avaya. I mean when all you do is make phone systems, can't you make a decent deskset? How much more is a full duplex chipset, $1?

I have used Cisco's IP phones and they have FAR superior speaker phones. I guess that is one reason they are cutting into Avaya's business.

Mike

 

[sizbut]

!!! Quote a current Avaya document that describes the 5410 as full-duplex.

They are handsfree speaker phones, but they do seem to have problems in some environments that a very perceptable to the users.

They certainly aren't (and were never meant to be) multi-user conference phones. If you read the design specs of a polycom (multiple microphones, sound source detection alogorithms etc) you know why polycoms cost what they cost.

The 5610's are better but that's more an accidental by product of all the extra processing and buffers needed to make IP telephony work. But they still aren't listed as full-duplex.

Look at Konftel which seem to get good comments for their conference units which can be piggybacked onto existing Avaya phone sets.

 

[Telecomboy]

I stand corrected! I have a 5410 Brochure that states the 5410/5420 have a full-duplex speakerphone (Avaya's Brochure), but I just went to the Avaya web-site and they have amended the brochure to say "2-way Speakerphone".

I guess I don't use speaker very often and luckily none of my clients have ever complained.

 

[sizbut]

Update your brochure stock, amongst the 'correction' you may also be missing some good things!

 

[Westi]

I encountered all kinds of problems with speaker phones, one of the funnier ones was a lawyer that was shoving his pile of papers underneath the phone and complained that the other party didn't hear him well and it didn't occur that he was blocking the mic input.
Speakerphones are made for an open desk without any obstructions and then they work well in a quiet office, but who has a desk like that?

Joe W.

FHandw., ACS

If you can't be good, be good at it!

 

[crumthwacket]

Hey Mike: You should really sit on a post like this before submitting it -it's pretty tedious, and won't accomplish anything. A better course of action would be to take this up with your regional Avaya rep, if you have one, or your authorized Avaya distributor. They do listen, and they do respond to valid observations - I know because that's what I do now (I didn't in the past).

 

[michaeleichacker]

crumthwacket

Thanks for the tip. I have been talking with my vendor for a year and a half. They just shrug their shoulders and say I don't know.

I think I have a legitimate gripe. Can you explain why a full duplex speakerphone does not exist for the IP Office when they have them for the higher-end Avaya systems? Sounds like marketing is making the decisions, not the customers.

I agree that my approach is not ideal, but I hope my frustration comes through to someone who:

a. Cares

b. Can do something about it.

Mike

p.s. I did accomplish something. I vented and feel much better now.

 

[Notsetinstone]

Have you played with the AGC setting? If they are on now turn them off, if they are off turn them on. Always seems to help me.

 

[michaeleichacker]

Thanks for the suggestion. Where do you find this AGC setting?

 

[michaeleichacker]

Found it. What is Speaker - More Open and Less Open?

 

[mobiledynamics]

Is this only on the 54XX series ? What about the IP series like 46XX ? Are those half-duplex or full ?

Without looking at specs - I would have ~assumed~ all their phones would have been full duplex.

 

[amriddle01]

None of them are full duplex.

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[Notsetinstone]

Does anyone make a full duplex everyday desk phone? I don't know of one. And is it really full duplex or do the doc just say it is.

And by the way, I think the speakerphone is very good, I get very few complaints.