IP Office 9.1 VM Pro Auto attendant

[wideko]

Hello everyone!

Been installing IPO's for two years. This is the first time I have this issue.

IPO Preferred Edition for VMPro
IPO 500v2
UCM
All release 9.1.900.182
ASBCE
SIP trunks
Digital Phones 9508
Analog Phones
VCM Combo Cards

LAN1 for management
LAN2 for SIP trunking

Programmed the auto attendant on VMpro client. Recorded the main greeting and menu from vmpro client tool using a phone. I can hear the recordings form my PC and in the phone when accessing them from the vmpro client tool but when I dial the shortcode for the auto attendant all I get is silence. I can dial the menu options that I did and they all work so I know I'm reaching the AA. It's just that for some reason I cannot hear the recordings when dialing them from an extension. Any idea what may be the problem? Has anyone had this issue before? Thanks for the help!

 

[joe2938]

how is your short code built

 

[CarGoSki]

Is your auto attendant built in VMPro ShortCodes section or in Modules Section or in Groups?

 

[wideko]

Hello! Thanks for the help!

@joe2938
This is my AA shortcode:

*80
Voicemail Collect
"Main Auto Attendant"
0


@CarGoSki
My AA is bulit on Voicemail Pro Modules sections.

 

[janni78]

I wouldn't use space in the module name, it might work but it has caused issues in the past so never tried again.

"Trying is the first step to failure..." - Homer

 

[Gunnaro]

100% sure you "Save & make live" on the VMPro?

Try adding another wave in the prompt list, something pre-recorded, see if you can hear that.

If that fails, rebuild the module and give it a simple name like Entry or Start, configure SC accordingly.


Kind regards

Gunnar
_______
B.U.B.F