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IP Office 9.0 passwords keep clearing 1

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gbiddlecombe

Vendor
Sep 3, 2009
40
CA
For some reason my customer with R9.0, Passwords are getting randomly reset. They do have VM Pro but the password is set and seemingly cleared from the config. I have changed the password in case someone is messing with me... But no explanation.

Rimrock Telecom Svcs
 
Manager isn't on another computer? Maybe an office manager is leaving an old config up all day and sending it 8 hours later and undoing your changes. Only thing I could think of.
 
IT prawn changed the password on the vmpro admin account.

Now experiencing escalation fatigue.
 
Are you talking about User VM Passwords?
What Version of 9.0? is it Sever edition ?

I have Server edition and we upgraded to 9.0.9 and now VM password reset to # randomly or after a system reboot..I just got a patch for it .. a few days ago..

 
Update. Avaya provided a patch and it seems to work.. Monitoring for a few days to be sure,

 
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