IP Office 9.0 passwords keep clearing 1

[gbiddlecombe]

For some reason my customer with R9.0, Passwords are getting randomly reset. They do have VM Pro but the password is set and seemingly cleared from the config. I have changed the password in case someone is messing with me... But no explanation.

Rimrock Telecom Svcs

http://www.rimrockts.com

 

[4vayaMan]

Manager isn't on another computer? Maybe an office manager is leaving an old config up all day and sending it 8 hours later and undoing your changes. Only thing I could think of.

 

[holdmusic34]

IT prawn changed the password on the vmpro admin account.

Now experiencing escalation fatigue.

 

[NYSTECH]

Are you talking about User VM Passwords?
What Version of 9.0? is it Sever edition ?

I have Server edition and we upgraded to 9.0.9 and now VM password reset to # randomly or after a system reboot..I just got a patch for it .. a few days ago..

 

[gbiddlecombe]

NYSTECH yes 9.0.9 and the user VM passwords are randomly resetting.
I will look for that patch.

Thanks!

Rimrock Telecom Svcs

http://www.rimrockts.com

 

[NYSTECH]

Update. Avaya provided a patch and it seems to work.. Monitoring for a few days to be sure,

 

[gbiddlecombe]

I have not seen a patch on Support.Avaya.com but am going to download the latest release 9.0.10 and see how that goes.

Rimrock Telecom Svcs

http://www.rimrockts.com