IP Office 9.0 one x mobile preferred VoIP mode: VoIP registration failed 8

[sq12345]

Hi Guys, does anyone try the one x mobile one x mobile preferred VoIP mode?

I get the error:

VoIP registration failed

The application is operational with the exception of the VoIP feature which is experiencing problems registering with the server. (error 13:0)

I have HTC ONE android.

 

[nicka29]

Hi

Just trying to set this and its causing me a little grief.

Ive got the call back action working but I can't seem to get the Voip setup correct. I'm a little confused and need seem help.

At the moment I have a Cisco firewall with ports 5222/5244/8444 forwarded to to the 1x Server.

If someone has set one up could they kindly push me in the right direction

Many Thanks

Nick

 

[tlpeter]

A little push is to read the installation manual
All you have done now is the one-x part.
The voip part needs more port like 5060 and 5061 and RTP ports configured in the IPO (sip remote worker)


BAZINGA!

I'm not insane, my mother had me tested!

 

[nicka29]

@tlpeter

Where do you put specify the second FQDN

Thanks

 

[HBPSYS]

@nicka29 The first FQDN is for One X Portal and you enter this on XMPP in one X Portal Admin under configuration / IM/Presence and XMPP Domain. The Second FQDN you put in the IP Office LAN1 or LAN2 / VoIP Tab Domain Name where you have setup your Auto Create Extn/User and SIP Registrar and RTP Port etc. If your testing you One x Mobile internally make sure that your DNS has the FQDN pointing the right place, i.e. 1 to the One X Portal server and one the Phone System LAN 1 or LAN 2 Internal IP . To work externally you can have both FQDN's Pointing the same address just make sure on your firewall you remember to point the One X Portal Ports to the One X Portal IP and the Voip Stuff the Phone System as One X Portal doesn't handle to VoIP side

 

[nicka29]

@HPBSYS

Top man

Thanks for taking time out and writing the response. I will test in my office Monday

Thanks

Nick

 

[TelecomsTim]

Did you guys manage to get this working?

We have a very similar situation where everything is working perfectly internally but no VOIP calls can be made when not on the local network.

I can however IM and access my voicemails but when I try to make a call I recieve "unable to make VOIP calls".

Split DNS and firewall rues have all been setup and checked.

So close yet so far it seems!

 

[JustAGlitch]

You have to have an FQND that is reachable over the public internet. Remember when testing if you are off site you will mostly get no ping or tracert replies as the network provider will not be supplying them like they would locally. If you get a successful Telnet then you know you have this routed correctly and reachable.

If It's Not Broken...Don't Fix It!

Stephen Webb
Norstar, BCM and IP Office Engineer

 

[teletomi]

Hi all, just a question... Are two FQDNs must be the same..??? One in 1XP and one in the IPO manager..???

 

[jglongisland]

Hi folks,

We are having the same problem, I think I understand the messages but just want to be clear.

Right now 1xmobile and IPO have two separate and distinct IP addresses, both of of which regular public IP addresses (no NAT). Every port listed in the installation manual is open now to both (although we may lock them down afterwards and require VPN authentication).

IPO is on 1xx.xxx.xxx.12 with no DNS entry.

The "portal" is set as 1xmobile.ourdomain.com

It would seem that I need to register IPO as something like ipo.ourdomain.com and then enter that in the appropriate location in Manager. Since I have no NAT and right now we have all the ports opened to both IP addresses I should be good. One item that still confuses me is that you only enter the 1xmobile address in the iPhone preferences, there is no second spot for the IPO server info. Does that app take care of that?

 

[yankblan]

Yes the app takes care of it. I have two "free" dyndns pointing to same public IP.

I think most have trouble forwarding and opening the right ports

ACSS-SME

http://interconnexionsld.ca/

 

[jglongisland]

Everyone, thanks for the help, the second DNS entry worked. Things are working great for WiFi in the office and at my home (which is connected via a physical sonic wall), but we can't get it complete a call over LTE even though all the ports are open (and even with a VPN connection running on the iPhone). When we make a call, it rings on the other end, but as soon as that user picks up the iPhone user gets a quick busy and it shows "Call Failed." Any ideas?

Our other questions/issues are:

1) Once you have answered a call on VOIP we can't figure out how to get it "back" to the handset (like you can do on a twinned call).

2) If one has saved emails viewable in one-x portal, the Events icon constantly flickers.

3) We are trying to figure out a dialing rule that only applies to phone numbers from the phones internal address book (i.e., append 9).

Thanks for the help.

 

[jglongisland]

I just tested this on WiFi and had the same problem, so I'm guessing it has something to do with the routing/firewall rules. Working that angle now.

 

[d00ner62]

i understand the 2 fqdns

1 is put in the xmpp

2 is put in the lan1 domain name on the ip office

BUT, where do i put 2 fqdns on the iphone app?

it only asks for SERVER ID, which fqdn do i put in there???

 

[Westi]

the one that is forwarded to the one-x
that is what works for me and I only use 1 FQDN but I must have gotten lucky maybe

Joe W.

TeleTechs.ca
FHandw, ACSS (SME), ACIS (SME)


“This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[tlpeter]

You enter the One-x FQDN in the phone.
You need to point those FQDN's to an external IP address of the router/firewall and this is port forwarded to the IPO.
Both FQDN's also need to be entered in the DNS server for using it internally.


BAZINGA!

I'm not insane, my mother had me tested!

 

[chrisag]

I'm confused. The way i connect the one-x mobile is with ip and not fqdn.
In one-x portal xmpp domain i put the ip address of the server which one-x is running and in my phone i put that ip address.
Tested and working local wifi and with vpn client on the phone from external.
One question i have is, how to disable direct media path off if sip extensions are not created.

 

[tlpeter]

What you are doing is wrong and can cause speech issues!
You need to use FQDN's and split DNS.


BAZINGA!

I'm not insane, my mother had me tested!

 

[nnaarrnn]

@chrisag You HAVE to use a FQDN for internal and external access to both the IPO and the One-X

You need two FQDNs pointing to your single external IP, and the necessary ports forwarded through any firewalls to point to both the IPO and the One-X.

 

[chrisag]

@nnaarrnn,@tlpeter, iknow about the 2 fqdns but i'm working it with a different way. Really peter speech issues because i'm using ip and not fqdn.

 

[tlpeter]

If the basics are not alright, how are you going to solve problems?


BAZINGA!

I'm not insane, my mother had me tested!