Goooood Morning all!
We've had 2 totally separate customers with faults over the last couple of days, i'll give the setup (both customers are setup the same).
Avaya switches with 2 VLANS, 5 for data, 10 for voice. IPO & SIP router in ports set for VLAN10, all other ports are default VLAN5 & members of VLAN10 for tagging.
Phones boot up in default VLAN, then get the 176-242 Option with string set as L2QVLAN=10, they then get DHCP from the phone system, this has been working for months fine.
But over the last couple of days at both sites the phones stopped working, wouldn't register with the system. pressing * to program showed us that 802.1Q had been disabled, we did a mute25327# phone boots, gets the string, shows it's then in VLAN=10, then appears to have dropped the VLAN, again pressing * shows 802.1Q disabled.
We've found in the system settings System | LAN1 | DHCP Settings | VLAN was set to disabled. we changed that to Not Present (there is only 2 options to choose from), save the config and the phones boot fine now after doing the mute clear.
Nobody is owning up to anything & I (maybe naively) believe them as it's a setting that isn't something that would normally get played with.
After all that explanation all i'm really asking is - has anybody else come across this recently?
Ta
Garry
We've had 2 totally separate customers with faults over the last couple of days, i'll give the setup (both customers are setup the same).
Avaya switches with 2 VLANS, 5 for data, 10 for voice. IPO & SIP router in ports set for VLAN10, all other ports are default VLAN5 & members of VLAN10 for tagging.
Phones boot up in default VLAN, then get the 176-242 Option with string set as L2QVLAN=10, they then get DHCP from the phone system, this has been working for months fine.
But over the last couple of days at both sites the phones stopped working, wouldn't register with the system. pressing * to program showed us that 802.1Q had been disabled, we did a mute25327# phone boots, gets the string, shows it's then in VLAN=10, then appears to have dropped the VLAN, again pressing * shows 802.1Q disabled.
We've found in the system settings System | LAN1 | DHCP Settings | VLAN was set to disabled. we changed that to Not Present (there is only 2 options to choose from), save the config and the phones boot fine now after doing the mute clear.
Nobody is owning up to anything & I (maybe naively) believe them as it's a setting that isn't something that would normally get played with.
After all that explanation all i'm really asking is - has anybody else come across this recently?
Ta
Garry
