IP Office 550v2 Nasty Buzzing Noise - Incoming and Outgoing Calls - Verizon Fios

[mattspotya]

We moved our office to a new location, Verizon came out and got our lines setup and we installed our new avaya ip office 500v2. Calls internally to other extensions work perfectly. Incoming calls and outgoing calls make this constant loud buzzing sound. I tried changing the gains to see if that was the issue but it made no change in the noise. I tried changing the trunk type from Loop Start ICLID to Loop Start and that made no change. The noise is very similar to the one posted here

http://www.tek-tips.com/viewthread.cfm?qid=1648989

but it will keep making the noise.

If it helps, anyone can call the line and when the system picks up you can hear what I am describing 951 600 2577

We have a really helpful Verizon tech that stopped by a couple times to check their lines to make sure everything was good.

We also overnighted a new control unit to see if that was the issue but it didn't change anything.

Any insights anyone has would be greatly appreciated!!!!

 

[pmcook]

That is certainly one I will remember.

 

[EmuDan]

Likewise. Glad to hear you solved it, Matt.

Dan

When in doubt, just keep upgrading! LOL

 

[amriddle01]

Just proves their device is transmitting some interference/traffic on frequencies it shouldn't. At least you're sorted, make a point of not telling them what you did, let them pay for their own mistakes with their own time