Ip office 500v2 vm pro

[telecomguyia]

Wandering if anyone has a good way of doing this, I have the main number coming into hunt group then to one user in the hunt group. When she has to step away for any reason I want the calls to be routed as they are at night. Which goes into auto attnd and then gives caller option, etc. Is there a easy way for this to happen?
Any help would be great!
Thanks

 

[tmcd123]

First build a new short with feature as Voice Mail node. Telephone number will be the name of the VM module.
Then build a new user with forward uncondtional set to the short code. Make sure forward hunt group calls is checked.
Then build a new hunt group with the new user as the only member.
Next set the Night Service Fallback group in the original HG to be the new HG.
Lastly, add a Night button to the recept phone - Action Set Hunt group night service and the action would be the orginal hunt group.

Now when the recept leaves, hit Night and all calls will go to the AA.

 

[kholladay]

tmcd123 is correct. Just in case you want pictures.

http://www.ipofficehelp.com/HOWTO_EVM_HG_to_AA.html

I know it says Embedded Voicemail but the same thing works for Voicemail Pro. Just change the *90 short code to something like

*90
Voicemail Collect
"menuNight"

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[sizbut]

or just include your auto-attendant callflow as a module in the recption hunt group's Leave Mail callflow so when ever calls go to the reception voicemail (receptionist logged off, voicemail timeout, queue limit) they get the same AA treatment.

 

[kholladay]

That would certainly be the best option assuming they didn't want the voicemail to answer at all.

Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[sizbut]

???

 

[kholladay]

You are correct and it is the best solution but if they redirect the start point in the leave action calls would never automatically flow to the mailbox without you manually adding a leave action in the call flow.

It just depends if they want this to happen always or only sometimes I suppose.



Kyle Holladay
ACSS & APSS SME Communications
MCP/MCTS Exchange 2007
Adtran ATSA, Aruba ACMA

"Thinking is the hardest work there is, which is the probable reason why so few engage in it." - Henry Ford

 

[sizbut]

Sorry, 24 hours of FTP frazzled my head. Just put a 'press X to leave a message option in the call flow' if the reception takes messages, some do, some don't. Guess its the usual IP Office answer of so many ways to do the same thing.

 

[socalsteve]

give her a button " set hunt group night service

 

[telecomguyia]

Okay, I went through the steps, and when the front desk hits the "night button" it doesn't go to the AA. Does it make a difference since this vm pro is in Audix mode?
Thanks for all of your help