IP Office with 8.1.79. VM Pro with 8.1.9402. We just setup a SIP trunk as a Backup to their PRI. SIP trunk works fine. All routing is setup identical to the PRI as far as how it routes day/night, etc. Calls ring through fine. If after hours, the call gets answer by an Auto Attendant, and we try to dial extensions from the transfer action, some extensions will ring through as normal. Some extensions will be auto answered by speakerphone as if the auto answer setting on the phone is on. We verified the setting is off on all phones. We verified the extensions work properly if we dial a number on the PRI and the VM answers. The call will ring at the extension. If we change the DID to route directly to the extension and not the AA, the calls will ring through as normal.
If I change the transfer from the AA, to be an Assisted Transfer that will work correctly. Only problem is I lose the ringing that they are used to.
Anyone have any insight as to what to check?
If I change the transfer from the AA, to be an Assisted Transfer that will work correctly. Only problem is I lose the ringing that they are used to.
Anyone have any insight as to what to check?