Hi Guys - I have recently upgraded one of our IPO 500V2 to R10.0.0.2.0(10). This all went well and has been running quite happily for a couple of weeks.
I then installed a new UC Module(V2)with exactly the same version of software and it all appeared to go well with no errors during the install or ignition process. But the Vmail Pro will not play with the IPO.
I changed the voicemail password in both the IPO system security settings and through the voicemail pro client, the ip addresses of the IPO Lan1 and UCM are in the same subnet and share the same gateway information, the IPO voicemail typr is set as voicemail pro on UC Module and the IP address shows correctly as 169.254.0.2 (automatically populated), the correct licences are installed in the IPO (Essential and Preferred - VM Pro, plus office worker licences), the SSA shows the UCM as operational and web manager shows all the UCM services as running.
When I try to ring the voicemail the call fails and the monitor shows that VM Pro is not operational ?? Also when I login to the voicemail pro client the server displays as "No Name" and the IP address as 0.0.0.0
Anything else you can see that I may have overlooked?
Thanks
I then installed a new UC Module(V2)with exactly the same version of software and it all appeared to go well with no errors during the install or ignition process. But the Vmail Pro will not play with the IPO.
I changed the voicemail password in both the IPO system security settings and through the voicemail pro client, the ip addresses of the IPO Lan1 and UCM are in the same subnet and share the same gateway information, the IPO voicemail typr is set as voicemail pro on UC Module and the IP address shows correctly as 169.254.0.2 (automatically populated), the correct licences are installed in the IPO (Essential and Preferred - VM Pro, plus office worker licences), the SSA shows the UCM as operational and web manager shows all the UCM services as running.
When I try to ring the voicemail the call fails and the monitor shows that VM Pro is not operational ?? Also when I login to the voicemail pro client the server displays as "No Name" and the IP address as 0.0.0.0
Anything else you can see that I may have overlooked?
Thanks