jhmrt
IS-IT--Management
- Nov 9, 2011
- 12
Hi all
I am new to the IP Office System. Company I just got employed in just got IPO installed and things are all going wrong. They have multiple branches located throughout the U.S. But first thing's first. In my location, we have it installed, running on 3 T1s, with a fourth as a backup/failover. Our current problem is, when placing calls it takes at least 5 seconds before any ringing is heard, sometimes it can take as long as 10 seconds. I think that's weird. The installers are blaming it on improper grounding? Well the units aren't grounded at all. I just think it's more on the programming side. Second issue, what module is needed for faxing? These guys installed our unit knowing we have faxing, but apparently the correct add-on card was not quoted or purchased by us?
Any help will be GREATLY appreciated. As I have very high doubts that these guys are as competent as they make themselves out to be.
Thank you.
John H.
I am new to the IP Office System. Company I just got employed in just got IPO installed and things are all going wrong. They have multiple branches located throughout the U.S. But first thing's first. In my location, we have it installed, running on 3 T1s, with a fourth as a backup/failover. Our current problem is, when placing calls it takes at least 5 seconds before any ringing is heard, sometimes it can take as long as 10 seconds. I think that's weird. The installers are blaming it on improper grounding? Well the units aren't grounded at all. I just think it's more on the programming side. Second issue, what module is needed for faxing? These guys installed our unit knowing we have faxing, but apparently the correct add-on card was not quoted or purchased by us?
Any help will be GREATLY appreciated. As I have very high doubts that these guys are as competent as they make themselves out to be.
Thank you.
John H.