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IP Office 500v2 power supplies

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steven.wm

IS-IT--Management
Nov 27, 2017
2
US
I've heard in the past the power supply in the IPO 500 v2 was supposed to be more reliable... I am starting to doubt that.

We have 8 IPO500v2 systems in service. In just the past 4 months I have had 3 systems go down with dead power supplies. The first one would randomly reboot multiple times per week, second one went down and was completely dead, and the 3rd one today, seemingly half died. The CPU/SD lights where off and the card LEDs where solid red. Testing the power supply, the 3.3v rail (blue wire) is jumping between 1.5v and 2v. Replaced the supply, and its back up and working again.

Avaya really should have made the supplies modular.



 
I have about 60 IPO 500 v2 installed with no PS problems so far
 
I've had a run of bad luck apparently.

 
I had to replace two V2 power supply's this far.

Yes, they do break down...
 
The IP 500s had much worse power supplies so the V2s are better but they do still fail. I would say 3 of 8 in a 4 month stretch is rather bad luck though. Are they getting proper airflow? Is the placement in a spot where it is getting way to much dust coming into the fan?

The truth is just an excuse for lack of imagination.
 
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