IP Office 500 - Message waiting lamp

[amphonetek]

Hello all,
I have a user with a 5410 with his msg light on, no messages in his mailbox and is not part of any hunt group. Has V16 as a source number, 16 is his extension number.
I have left new msgs and removed them. Still the lamp stays on.
Any ideas?
Thanks

 

[hairlessupportmonkey]

have you rebooted the phone?

unplug it for a good 60 secs and see if that clears it.

 

[TomMills]

failing that, restart the voicemail.

http://www.twitter.com/tem1985

See what my brain does when it's not thinking about phones.

 

[hairlessupportmonkey]

also, check system status and see what extns / groups have new messages just in case you missed something.

 

[amphonetek]

I have unplugged the phone with no change, but I will reboot voicemail. Let you know what happens.

 

[amriddle01]

The lamp will stay on untill you reboot the system more than likely

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[NYSTECH]

Was this extension used by someone else and the name was changed to current user without clearing the messages?

A few things to try.

Delete the Account in the VM folder and stop and start services..

If that doesn't work. Deleted the account in VM folder and then remove the user and extension from manger.. Reboot magaer and staop and start VM services again..

Add extension and user back in manager...

ACS- IPOffice Implement