IP Office 500 & 5602 Handsets

[bigjohn8210]

I did an install last week with all IP handsets after doing the Avaya 4.0 Training Course which I recommend or read Tech Tip 80 over and over.

IP 500 V4
Pri Trunk Moduel
50* 5602 Handsets
32 VCM channels
Analoge 2 Card
HP Procurve POE Switch

The message button on the IP handsets are the only thing that isn,t working on this system anyone know a fix for this issue

 

[PlatinumGuy]

This has been mentioned on this site previously, it would seem that this is a bug.

You need to go through your distributor and raise a fault which can be progressed through tier three/four @ Avaya.

 

[jamie77]

This is a V4 bug my friend.


I am still waiting for a PB to fix this issue

Jamie Green

IPO ACA:Implement

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[bigjohn8210]

I just wanted to know if any has had a responce from avaya i'm currently awaiting one also

 

[jamie77]

Not yet. Spoke to Tech Support today and they are waiting Avaya's answer. It has been proved at Welwyn (IP Office UK HQ) as a bug.

Jamie Green

IPO ACA:Implement

http://www.alliedcom.co.uk

Fooball is not a matter of life and death-It is far more important!!!!

 

[wontwork]

Hi Guys,

Is this just a bug on the 5602 handsets or is it across the board?

Cheers

 

[MrIPO]

The Fix is to program Digital Telephony Button 3 as VM Collect.

A Technical Tip will be released later as this is un-documented.

http://www.iporesource.com

 

[MrIPO]

If you run a SSA trace when the VM Key is pressed you will see it triggers *DSS3

Hope this Helps you out.

http://www.iporesource.com

 

[MrIPO]

Intrested to know with that many 5602's are you getting any ramdom Echo on calls?????????. That is when the user hears there voice back in the ear when the talk into the Mic.

Watch out as well there is an issue with VCM mapping in 4.0.5 we just had a PB supplied to resolve an issue that was fixed in 3.2(55) but missed the GA of 4.0.5.

Just wanted to give you the heads up.

http://www.iporesource.com