IP Office 4610SW Phone

[CBack85]

I have a VPN setup between 2 netvanta 2054 routers. The VPN appears to be working fine i can access the file shares on our coporate office, emails, etc.

I got the phone setup added an IP Route to Manager and it apears it's connected. I can dial out on it but for some reason i have no dial tone, audio or anything on that phone.

I have no idea what it could be. I opened up ports 1719 and 1720 on both routers (TCP Protocol) to see if that was it and didn't fix it.

Any help would be greatly appreciated!

 

[AVAYAPro]

Check the IP Route on the IP Office.

Do you have different subnets behind each NetVanta?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[CBack85]

I do yes.

Corporate Office 10.1.1.0

Remote Office 10.1.3.0

here is my ip route is setup

ip address: 10.1.3.0
subnet mask 255.255.255.0
gateway: 10.1.1.111 (which this is the gateway where the IPO unit is at (Corporate Office)

Destination: LAN1
Metric: 0
Proxy ARP (unchecked)

 

[AVAYAPro]

I would just set it to

0.0.0.0
0.0.0.0
10.1.1.111

Do you have traffic travelling out of more than one DG?

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[CBack85]

Should i not have a ip route setup for the Corporate office subnet?

IP ROute
IP Address: 10.1.1.0
subnet mask: 255.255.255.0
gateway: 10.1.1.111
Destination: LAN1

 

[CBack85]

Sorry what does DG mean?

 

[AVAYAPro]

No need. Just set a route like I have outlined so that any traffic going to any other subnets needs to travel out the DG, which is 10.1.1.111.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[AVAYAPro]

default gateway

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[CBack85]

No I don't just the gatway I specified 10.1.1.1111

 

[AVAYAPro]

0.0.0.0
0.0.0.0
10.1.1.111

LAN1

Give it a shot.

ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[CBack85]

should there be a remote manager ip address in there?

its like a 192.168.1.0 subnet

and its destination is RemoteManager

?

 

[CBack85]

well i put it in and it didn't seem to do anything. still no audio or dial tone from the phone.........

I even did a "when free" reboot just to make sure it took the config.

 

[tlpeter]

Turn of direct media path for that extension and see what happens.
If it works then it is a routing problem.



Homo sapiens non urinat in ventum

honey, i fried the IP Office !!!

Sarcasm, it's only one of the services I offer.

 

[Silverblade]

I can think of two things here that can be the problem.

1. somehow a firewall/router is blocking necessary ports (don't know which should be open, but on other platforms i encountered this many times).

2. Do you have (licensed) vcm channels available?

 

[CBack85]

how do I turn off direct media path?

Silverblade,
Which ports could I missing do you know?

How do I know If I have enough VCM channels available.

 

[CBack85]

should i be merging the configs or doing a restart everytime.

i turned off Direct media path and still a no go.

 

[kwing112000]

do you have any other IP phones?

Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries

 

[CBack85]

one other one but this is in our corporate office not at our remote office

 

[AVAYAPro]

You need to call a Business Partner to purchase VCM licenses and to help you with programming.


ACS - IP Office Implement
ACA - IP Telephony Implement
CCNA - Cisco Certified Network Associate
MCP - Microsoft Certified Professional

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[kwing112000]

What version is the software on your IPO?


Kevin Wing
ACSS Small and Medium Enterprise (SME) Communications
ACS- Implement IP Office
ACA- Implement IP Office
Carousel Industries