IP Office 406 Calls Dropping and Remote Office Setup

[edsuk1]

Hi We have an IP Office 406 with a PRI 30.

1. When a speed dial is used, the number is dialled and rings out for around 15 seconds then the call is dropped and redialled again, this occurs for about 5 times until (by chance) the call at the other end is answered and the person receiving the call states that the phone has rung and hung up around 5 times, whereas the IP office based caller only hears the phone ringing out without dropping. The only reason I noticed that it rings for 15 secs is by looking at the call in call status.

Any Ideas?

2. We have a second office with a fixed range of external IP addresses, I am looking to install a phone and fax and use as part of the main office system, by calling either way using the extension number, although I am not sure on how to set this up.

3. When opening the manager screen the about info shows garbled, almost like russian or something weird.

Running 3.1 (48) with 2 x 16 way analogu pots all analogue phones and 1 x 8 way ISDN box with nothing currently connected.

Many thanks.

 

[tlpeter]

first off all upgrade it to at least 3.1.65
3.1.48 is not that good

2. you need an ip phone and a vcm card in the 406
with faxing over ip i have no experience

3. the russian is probably because you take over a pc or something
then nothing to worry about
that is a known issue


ACA - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[edsuk1]

Hi TLpeter.

Thanks for that:
1. I thought that we were unable to upgrade any further than that of the current version, if I upgrade will that cure the problem do you think. What other fixes are in the upgrade any ideas?
2. Will hunt around.
3. Seems very strange.

 

[Gibsonic]

the remote site is going to have to have it's own IP office if it is going to be serving up analog stations such as a fax.

to that thought...

does anyone know if there is a way to get the One-X Quick Edition ATA's to work with the IP office as an IP extension for use on faxes, etc? If so, would they require the extra IP device license for non-standard IP devices?

Just a thought...would be nice to be able to hang off an analog device at a remote site without having to have to buy a control unit.